Massachusetts Information Technology Jobs

Job Description

An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.

5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

Responsibilities

The ACS – NetSuite Planning and Budgeting (NSPB) Functional Consultant position is responsible for the delivery of optimization services for Oracle NetSuite NSPB customers in a post-sales and post-implementation environment. Working with the Advanced Customer Support team, Professional Services, Support, Product Management, and Sales, this position will apply leading practices to meet the customer’s business needs. The position also requires developing innovative solutions for system optimization and/or addressing unique requirements to the customer's satisfaction. A Consultant must have a passion for helping customers find creative ways to run their businesses more effectively. Finding new ways to improve the satisfaction and loyalty of our customers is a top priority. An ability to prioritize work with aggressive timelines is required.

Key Responsibilities

Provide Post-implementation services to new and existing customers

• Orient and guide Customers to the NetSuite Planning and Budgeting leading practices as applied to their business need

• Document and analyze any unique business requirements outside of the leading practices

• Provide solutions and their validation as part of the client engagement

• Configure/customize the NSPB application based on accepted business requirements within the ACS Level of service

• Work with customers to remediate highest priority gaps that can be delivered within the desired timeline and according the level of service

• Perform offline tasks that are included in the case management and resolution

• Attend internal and customer meetings and provide status on progress of activities, deliverables, and quality control

Contribute to internal initiatives and Team Development

• Actively participate in initiatives to improve leading practices and internal delivery artifacts

• Contribute with the mentoring, onboarding, and expanding knowledge of the members of the team

• Participate in SME program / Pods in area(s) of interest and expertise

Focus on Continuing Education

• Consistently updates skills/knowledge to enhance the current role via formal Trainings or personal learning sessions

• Contribute to internal NSPB knowledge share

• Be fully versed on functionality released with each new product upgrade

Requirements

• EPM Solution Consultant with 4+ years of experience in the planning/consolidation streams

• Hands on Implementation experience or Support in EPM products

• Good project/support experience on EPM Cloud Products- NSPB/EPBCS/PBCS/FCCS/ARCS/TRCS

• Demonstrated ability to perform both functional and technical aspects involved with NSPB with emphasis on leading engagements from start to finish.

• Regularly exceeds personal utilization targets on a quarterly basis

• Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets

• Demonstrates ability to manage multiple accounts simultaneously with high level of customer satisfaction

Education

• Bachelor’s degree in Computer Science, Engineering, Accounting, Finance or Business Administration

French Translation :

Expert-conseil fonctionnel en planification et budgétisation NetSuite (NSPB) – Soutien client avancé

L’expert-conseil fonctionnel en planification et budgétisation NetSuite (NSPB) – Soutien client avancé doit fournir des services d’optimisation aux clients d’Oracle NetSuite NSPB, après la vente et la mise en œuvre. Il collabore avec l’équipe de soutien client avancé, les services professionnels, le soutien, la gestion de produits et les ventes, au moyen de méthodes de pointe pour répondre aux besoins organisationnels des clients. Ce poste consiste également à créer des solutions innovatrices d’optimisation de systèmes et de satisfaire les exigences précises des clients. L’expert-conseil doit aider activement ses clients à trouver des moyens inédits d’efficacité accrue, pour leurs organisations. Il sera essentiel, pour lui, de trouver de nouvelles manières d’accroître la satisfaction et la fidélité de nos clients. Il doit bien établir les priorités, lorsque les échéances sont serrées.

Principales responsabilités

Offrir des services suivant la mise en œuvre aux clients existants ou nouveaux :

• Conseiller les clients en matière de méthodes de pointe de planification et de budgétisation NetSuite, en fonction de leurs besoins organisationnels.

• Documenter et analyser toute exigence organisationnelle échappant aux méthodes de pointe.

• Fournir des solutions et les valider, durant le mandat chez les clients.

• Configurer et personnaliser l’application NSPB en fonction des exigences organisationnelles qui ont été acceptées, selon le niveau de service avancé.

• Collaborer avec les clients afin de régler les plus grandes priorités, en respectant l’échéance voulue et le niveau de service.

• Exécuter les tâches autonomes qui sont comprises dans la gestion et la résolution de cas.

• Prendre part aux rencontres internes et avec le client, puis fournir des comptes rendus d’avancement des activités, des livrables et du contrôle de la qualité.

Contribuer aux initiatives internes et au développement de l’équipe :

• Participer activement aux initiatives, pour améliorer les méthodes de pointe et les éléments internes de prestation.

• Contribuer au mentorat, à l’accueil et à l’intégration, ainsi qu’à l’acquisition de connaissances des membres de l’équipe.

• Participer aux programmes SME ou PODS propres aux champs d’intérêt et d’expertise.

Mettre l’accent sur la formation continue.

• Tenir à jour ses compétences et ses connaissances, au moyen de formations prévues ou de séances d’apprentissage personnelles.

• Contribuer au partage de connaissances NSPB à l’interne.

• Maîtriser les fonctionnalités propres à chaque mise à niveau de produits.

Exigences

• Expertise en solutions EPM, avec quatre ans ou plus d'expérience en projets de planification ou de consolidation.

• Expérience pratique en mise en œuvre ou en soutien de produits EPM.

• Bonne expérience de projets ou de soutien des produits infonuagiques EPM (NSPB, EPBCS, PBCS, FCCS, ARCS et TRCS).

• Capacité éprouvée d’effectuer des tâches fonctionnelles et techniques liées à NSPB, notamment pour la supervision de mandats complets.

• Dépasser fréquemment les cibles personnelles d’utilisation, en fonction des trimestres.

• Dépasser les cibles de références clients et de scores de sondage sur la satisfaction des clients.

• Être en mesure de gérer divers comptes simultanément, en obtenant un taux élevé de satisfaction client.

Formation

• Baccalauréat en informatique, en génie, en comptabilité, en finances ou en gestion des affaires.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $64,100 to $158,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer