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State of Massachusetts Operations Manager in Boston, Massachusetts

About the Commonwealth of Massachusetts Human Resources Division The Commonwealth’s Human Resources Division (HRD) is a department within the Administration and Finance secretariat of the Commonwealth’s executive branch. HRD’s mission is to attract, engage, educate, develop, and retain a high performing and diverse workforce. It partners with secretariats and agencies to develop progressive HR policies, guidelines, processes, best practices, and innovative approaches. About the Position: HRD is seeking a collaborative team-player who is highly motivated, results-driven, and detail-oriented for the role of Operations Manager. The Operations Manager will play an important role ensuring HRD’s effective and efficient transition to a hybrid remote and in-person workforce. This individual will manage HRD’s new office space reservation system; oversee staff who act as HRD’s Information Technology Internal Liaison (ITIL); and ensure all HRD staff have the protocols, tools and supports they need to work successfully in and out of the office. The Operations Manager will supervise an HRD technology support resource, and report to the Chief Financial Officer (CFO). The Operations Manager is expected to primarily work in-person at HRD’s Boston office with some remote work. Duties and Responsibilities: * Manage, update as necessary, and maintain ownership of HRD’s new office-space reservation system that will allow staff to reserve workspaces and collaboration rooms when working at HRD’s Boston office. * Assist with, and supervise staff responsible for: o on- and off-boarding employees, including badges, computer equipment, network accounts, shared drive access, and telephone access; o troubleshooting computer, hardware, software, network access, telephone, and printer issues; o posting and maintaining internet and SharePoint content; o maintaining shared drive and cloud space access; o setting up and maintaining audio/visual equipment; o overseeing and maintaining inventories of software licenses, subscriptions, IT items, equipment, and small office inventory; o inspecting and testing IT equipment to ensure usability and functionality before delivering to end users; and o reconciling inventory of aforementioned items with HRD Finance staff to ensure correct billing. * Oversee platform and business processes necessary for requesting or purchasing various IT and non-IT items. * Review, update and implement HRD’s operational and administrative procedures, including on- and off-boarding staff and records management. * Serve as administrative liaison with other executive office departments, including but not limited to, the Executive Office of Technology Services and Security (EOTSS), Division of Capital Asset Management and Maintenance (DCAMM), and the Executive Office of Administration and Finance (EOANF). * Serve as primary contact with HRD’s building manager and security staff. * Other duties and projects as assigned. Preferred Qualifications * Excellent organizational skills. * Strong communication and interpersonal skills. * Experience managing staff and projects, particularly in a remote environment. * Fundamental knowledge of Windows operating systems, active directory, security role assignments, security patches and update cycles. * Proficiency in Microsoft Word, Excel, Power Point, Outlook, Teams, and other Microsoft Office Suite products. * Familiarity with SharePoint. * Familiarity with specialized technical support terminology. * Fundamental knowledge of printer and scanner user interfaces, hardware configurations, and vendor troubleshooting platforms. * Fundamental knowledge of facility or building management portals and standard procedures. * Ability to learn, test, and evaluate a new software, application, or platform before deploying to the end users with recommendations or solutions. * Ability to handle confidential matters and materials. * Ability to lift 25 – 30 pounds of equipment, office supplies and other items. * Ability to be flexible, prioritize many different competing projects, and shift quickly between those projects. Ability to communicate and work effectively with Senior Management and staff. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: Administrative Services* *Organization: Human Resources Division *Title: *Operations Manager Location: Massachusetts-Boston-100 Cambridge Street Requisition ID: 210002K3