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Deloitte Oracle Delivery Manager - SaaS Application Management Services (AMS) in Boston, Massachusetts

Oracle Delivery Manager - SaaS Application Management Services (AMS)

The role of Oracle Delivery Manager is to provide day-to-day leadership and management over the application management team (internal and external service providers) in support of the Oracle Cloud ERP, EPM, Analytics, and other SaaS applications. Additional responsibilities include implementing ITIL based processes and governance, leading continuous improvements, and innovation, acting as a liaison between the business and application management team, and successfully managing the relationship including periodic releases with the SaaS providers. The role will also require supporting business development effort via estimation, solutioning, RFP response preparation and participation in orals.

Recruiting for this role ends on 6/30/2024.

Responsibilities will include:

  • Operating Model Design: Lead the design and implementation of ITIL processes; Lead the implementation of management of Business and Service Management KPI's, and SLA's.

  • Cadence: Lead weekly and monthly status meetings and associated reporting.

  • Service Delivery: Provide management oversight for the day-to-day application management operations, including risk mitigation and service quality management; coordinate and facilitate formal communication channels between AMS teams, business, and management; manage support activities; drive continuous improvements and innovation to optimize costs and improve end user satisfaction.

  • Incident Management: Engage with the AMS team on Severity 1 and Severity 2 incidents and facilitate communications and escalations with the client and with SaaS providers and any other third-party vendors.

  • Release Management: Plan and manage the releases including impact analysis, risk management, testing, release deployment, and escalation of issues to with the help from application track leads.

  • People Development: Provide leadership and management in staffing the team and day-to-day people development and management.

  • SaaS Provider: Manage relationship and escalations with SaaS provider.

  • Pursuit Support: Support new pursuits with solution, estimation and RFP response preparation. Participate in Orals and support contract creation.

    Required Qualifications:

  • 10+ years of relevant experience in an AMS role

  • 3+ years of experience in ITIL framework

  • 3+ years of experience leading teams

  • Experience with Oracle Cloud ERP and/or other primary SaaS application in a multi-application environment

  • Experience with SaaS application solutions

  • Bachelor's degree or equivalent professional experience

  • Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

    Preferred:

  • 5+ years of experience working with senior management, business, service provider, and SaaS providers

  • Understanding of ERP Operations and associated Boundary Applications

  • Ability to understand problems in multi technology and multi-application environment

    Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,175 - $218,625.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#EPCORE

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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