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CBRE Organizational Change Management and Communications Program Manager in Boston, Massachusetts

Organizational Change Management and Communications Program Manager

United States


Project/Program Management

Requisition # 21008272

Post Date Apr 02, 2021

CBRE is looking for a Organizational Change Management and Communications Program Manager to support organizational change managemnt and communications for a large technology client.

This role can be performed remotely.


BITS runs software projects benefiting our clients Centers teams and customers. We have a large portfolio of software implementation projects and are building a Project Management Office (PMO) to support the Program Managers and provide visibility to key leadership on portfolio/project status, budget management, business value, risk/issues mgmt and other project management related items.

This role is responsible for supporting the organizational change management and communications for large, complex software implementation projects. This person will work with program managers across the team to gather project status updates, build communication slides for project and portfolio status and other related communications and will develop and execute the organizational change management plan with the lead Program Manager.


  • Maintaining and monitoring project milestone views, project intake log, project artifacts and PMO communication site

  • Organizing content with content editors for monthly project status and business value updates.

  • Documenting and following up on important actions and decisions from meetings.

  • Preparing necessary presentation materials for meetings.

  • Understands process implications of change and works with business teams to interoperability.

  • Develops change management strategies for programs and projects and leads the change management track.

  • Works effectively with program managers to support their efforts in managing projects for success. Identifies risks and challenges and works with leadership, managers and impacted stakeholders to mitigate any risks, identify change barriers and devise strategies to overcome the barriers.

  • Responsible for planning, developing, and implementing change management deliverables including overall change plan, communication plan, and integration with training plans.

  • Creates deliverables in support of change management strategies and oversees the execution of deliverables in line with project plans.

  • Ensures appropriate change management practices are effectively utilized throughout the lifecycle to improve execution and delivery of results. Ensures alignment of change plan with overall project plan and with other changes impacting the same groups.

  • Develops internal relationships with sponsors, business leads, program managers change champions and others impacted by the change.

  • Provides training on change management to project team(s), sponsors, business leads, change champions and impacted line managers as needed.

  • Monitors adoption during post implementation. Uses tools to identify root cause and remediate change resistance.

  • Creates and implements change plans to build commitment. Develops solutions, manages the change impact of initiatives, and identifies the resources and various disciplines needed to execute change. Assesses & Analyzes change impact and readiness.

  • Employs proven methodologies and best practices to ensure consistent and repeatable change management approach is embedded in program(s) and projects. Works effectively with project managers to support their efforts in managing projects for success. Learn business processes and is comfortable working with stakeholders to capture or re-engineer those business processes during projects to improve operations and increase the probability of project success.

  • Works with sponsors and key stakeholders to identify change barriers and devise strategies to overcome challenges. Builds and maintains effective relationships with stakeholders and is able to communicate effectively at all levels.

  • Other duties may be assigned.


No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelors degree (BA/BS) from 4-year college or university. Minimum four years of related experience. Prior Supervisory experience preferred.

Preferred Qualifications

  • Bachelor degree in business or related field of study

  • Strong communication, content creation and documentation skills

  • 5 years experience implementing software solutions with an emphasis on OCM and Communications.

  • Industry experience in Product Design, Manufacturing, or Mechanical Engineering, Working knowledge of Product Development Processes and Strategies.

  • 5 years mCAD, PLM, and/or MES enterprise software implementation experience

  • Exceptional verbal, written and presentation skills.

  • Ability to work effectively both independently and as part of a team.

  • Advanced competency in G-Suite applications, primarily Slides & Sheets.

  • Knowledge in project management methodologies and SDLC lifecycle.

  • Ability to work on tight deadlines.

  • Ability to work cross functionally with other departments to achieve goals.

  • Client-focused, collaborative and a team player

  • Proven track record managing multiple tasks in a fast-paced environment.


PgMP (Program Management Professional) or PMP (Project Management Professional) certifications preferred.


Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.


Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.


Strong process skills, negotiating, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.

Ability to build and maintain effective professional/client relationships.

Intermediate skills with Microsoft Office Suite including MS Project.


Pay range is $90-130k, dependent on experience, skills, and regional market.

This role is bonus eligible.

Benefits for Full-Time Employees

Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance

401(k) Plan

Paid time off, parental leave, and holidays are available as established by Company policy


Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

US Company Profile

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)