Merck Organon - Systems Applications and Products S/4 - SAP Center of Excellence Lead in Boston, Massachusetts
Organon's Systems Applications and Products (SAP) Center of Excellence (COE) organization has the charge to design, build, implement and sustain enterprise Enabling Function (including Enterprise Resource Planning (ERP)) and Supply Chain solutions based on the SAP S4/HANA technology platform.
This role will work integrally with the COE organization and external service providers as well as the Business Technology (BT) Technical organization to design, build, implement and sustain systems and solutions to support the global Organon business contained within the COE.
The Associate Director of SAP COE will be part of the SAP COE but for the duration of the SAP ERP deployment, and will be a member of the global project implementation team.
This role will provide core SAP expertise for the development and maintenance of systems to support:
Run S4/HANA Daily Operations
System Landscape and Infrastructure Design
System Upgrade and Maintenance support
Solution Manager and System Change Management
Work with BT peers and business counterparts to determine requirements for
Global system deployment and related business system support
Business continuity, System availability and performance improvements.
Design, implement, test and support all SAP systems required to realize the end-to-end SAP solution required to meet the business needs.
Develop, implement, document, and test backup, system recovery, and disaster recovery solutions and procedures for SAP systems.
Create and maintain production standard operation procedures (SOPs)
Provide technical leadership in resolution SAP related issues focusing on root cause analysis and implement corrective action plans
Overseeing SAP development initiatives and team members
Producing gap analysis to identify alternate solutions specific to SAP development and providing technical recommend.
This role conducts all activities and makes decisions that are in accordance with Company policies & SOPs, Organon Values, Food and Drug Administration (FDA) & global regulatory guidelines (including current Good Manufacturing Practices (cGMP)/ current Good Laboratory Practices (cGLP)/ current Good Clinical Practices (cGCP), environmental guidelines, as appropriate, etc.
Support the global deployment of SAP within the corporation and start to transition into the SAP COE Support Lead
Define and implement required policies and procedures and standards to set up and maintain a global SAP landscape
Support the implementation of SAP job-roles and GRC policies
Review and analyze solution enhancement requests to determine complexity and provide resource/cost estimates
Develop and manage project plans. Lead projects as required, as well as contribute as a team member to project teams
Provide input to long-term IT strategy necessary to achieve organizational objectives
Perform thorough analysis to identify all potential impacts for change requests
Train and transfer knowledge to other team members, users and stakeholders as required
Knowledge transfer to Production Support at conclusion on enhancement delivery
Ensure customer expectations have been met through delivery and ongoing execution of services
Gather and analyze business requests to determine how best to create successful resolution for new requests and issues
Help consumers understand service offerings available from internal IT service providers and secure appropriate resources for projects, engaging with the business, and facilitating service delivery
Prepare business case for BT investments
Follow governance processes that facilitate business prioritization and align with BT
Facilitate technology initiatives which directly impact clients portfolio
Align BT services with current and future needs of the business and its customers while improving quality of services delivered
Ongoing Systems & Service Delivery and Process Improvement
Deploy global IT processes, develop and maintain organizational quality indicators, and monitor client satisfaction
Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as, feedback on the overall performance of processes and tools
Understand key business controls and impacts of changes caused by functionality, technology changes and changing business needs
Provide support for global and regional systems and services
Work to ensure audit, SOX and other compliance requirements
Steward the development and implementation of process capabilities (process, tools and roles) & metrics
Identify and initiate process improvements (continuous improvement)
Monitor process compliance and performance metrics
Execute key operational process activities
20-30 Contract FTEs
15-20 employees and team members of the SAP COE.
Bachelor Degree or equivalent experience in Technical, System Administration, IT Infrastructure Managements or Business field
MS or MBA preferred
8-10 years of Enterprise SAP, S4/HANA, or Basis Administration and SAP Development experience with multiple full life cycle implementations
Experience with ABAP and Portal development solutions is preferred.
SAP Service Delivery Management and COE Leader Experience
Demonstrated experience of various IT practices, including but not limited to, project management, operational service delivery, large project implementations
Demonstrated ability to work across organizational regional and global boundaries, ability to multitask and manage multiple projects in a cross-divisional and cross-functional environment
Ability to work independently, effectively coordinating multiple priorities in a dynamic and changing environment and also in a team-oriented, collaborative environment
Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing
Demonstrated ability to interact comfortably with all levels of management and staff
Demonstrated ability to lead teams
Strategic Application of Information Systems and business analysis
Experience in life sciences / pharmaceuticals industry preferred
- Extensive experience driving resources and managing teams with system administration and development of SAP systems in several or all of the following areas:
Operating system (UNIX or Windows)
Databases (Oracle, SQL Server, MaxDB etc)
Netweaver business suite components ECC 6.0, SCM7.0, BI 7.0, CRM, SRM, BPC, MDG, Enterprise Portals, S4/HANA and Non SAP systems.
Solution Manager and Change Management
Landscape Design, Sizing, Installation and Integration
System Upgrades, Support Packs, Enhancement Packs and Disaster Recovery
Developing RICEFW objects
Portal and front end development
SAP Cloud Integration
Experience leading change by implementing enterprise-wide business planning and processing applications
Identify, propose, and influence technology solutions to build and maintain the optimal data and infrastructure architecture to support the reporting requirements
Project management and systems integration
Management and Operations
Strategic Application of Information Systems
Emerging Technology Monitoring
Excellent written, oral and presentation skills, Fluency in English (written and spoken) is a must
Strategic thinking and analytical skills
Timely decision making and problem solving skills
Who we are …
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.
Our Vision is clear: A better and healthier every day for every woman.
At launch, we will be more than 10,000 Founders strong, ready to rise together as we make a difference in a new way. As Founders, employees will create their future and will help shape the direction of Organon and its impact on the world. Our culture reflects our passion for those we champion.
At Organon, we all belong. We embrace diversity and give it a voice. Our commitment to supporting women is reflected in the make-up of our leadership team, which is majority female and our diversity of experience is core to who we are and what we are designed to do.
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Flexible Work Arrangements:
Flex Time, Remote Work, Work Week
Valid Driving License:
Number of Openings:
Requisition ID: R105208
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