Massachusetts Information Technology Jobs

Search for Jobs in Information Technology
MassHire JobQuest Logo

Job Information

State of Massachusetts Policy Implementation Manager in Boston, Massachusetts

The Department of Children and Families (DCF) is seeking a mission-driven, dedicated individual with public policy, project management, training material development, and management experience to fill the role of Policy Implementation Manager. Reporting directly to the Policy and Practice Director, the selected candidate will support and contribute to theDepartment’s policy implementation initiatives through management of projects and a team of individuals focused on development of written, visual, and/or video training materials and guidance, conducting trainings, maintaining a library of practice and policy resources, and providing consultation to clinical staff as needed. The Primary responsibility of the Policy Implementation Manager, under the direction of the Policy and Practice Director, is to provide effective leadership and management for all stages of policy implementation, including oversight for the development of training and its integration into field office practice. The selected candidate will work with senior leadership at Central office and in the Department’s five regions to ensure coordinated and integrated implementation of policies. They will oversee 5 regional Policy Implementation Specialists that are responsible for pre/post implementation training and support and operationalizing recommendations from statewide practice improvement initiatives, Continuous Quality Improvement reviews, CFSR reviews, etc. _Duties and Responsibilities (these duties are a general summary and not all inclusive)_: * Manage the development and implementation of policy and practice training initiatives that support the Department’s vision and mission. * Manage and provide supervision to the Policy Implementation Specialists and their execution of policy implementation activities, including the development of training and support materials. * Preparing business process maps, identifying specific areas of training need and implementation support. It also includes developing and operationalizing policy implementation plans. * Evaluate and assess existing practice and policy for efficacy and consistent integration into casework practice by working with DCF regional and area office managers and the Policy and Practice Director, and Central Office staff. * Reviewing and analyzing quantitative data (e.g. fidelity metrics and other performance data), and qualitative information (CQI and focus group information) to understand policy effectiveness. * Work with Information Technology staff to develop training and support materials related to Policy/IT rollouts. * Act as a liaison for the Policy and Practice Director, DCF field leadership, and senior leadership at Central Office staff to support and understand the complexities of polices and support effective and consistent implementation. * Manage the coordination of training and facilitated learning in Central Office, Legal, Regional and Area offices, working in coordination with Policy unit, CWI, RCDs, and RDs based on practice needs and practice gaps that may be identified. * Contribute to agency policy development through collecting data/feedback from DCF Clinical Staff, Clients, and other stakeholders. * Act as a liaison among DCF field offices and regional offices to support policy implementation and address implementation challenges and needs. * Travel to meetings and to DCF Area and Regional Offices, to provide support in the consistent implementation of policy and case practice. * Deliver training specific to DCF SACWIS system updates and best practices in data entry. _Preferred Qualifications_: * Experience in project management, training design and delivery, managing deliverables across cross-functional teams * Strong written and oral communication skills, including an ability to communicate across all levels of staff with varying roles. * Knowledge of child welfare laws, regulations, and national best practices * Familiarity with child welfare SACWIS systems * Experience working in child welfare system or relevant human services field. * Master’s Degree in Social Work, Public Administration, or related field preferred * Ability to work independently in a fast-paced environment _About the Department of Children and Families:_ The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education. DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and 6) committed to continuous learning. For more information about our agency and programs visit: _Pre-Hire Process:_ / /A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants." As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website. Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option 2. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Community and Social Services* *Organization: Department of Children & Families *Title: *Policy Implementation Manager Location: Massachusetts-Boston-600 Washington Street Requisition ID: 220008I7