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Microsoft Corporation Principal PM Manager - Managed Workplaces in Boston, Massachusetts

Principal PM Manager

MS Digital builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster and more securely every day. MS Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. Within MS Digital, our organization is part of the Employee Experience (EE) team that helps ensure every employee is productive from day one.

Do you love the idea of leading a team of Program Managers that work across massive initiatives changing the way Microsoft provides infrastructure to its campuses and to all of our line of business and mission critical applications that Microsoft runs its business on? Do you have a background in agile and a passion for helping teams to deliver success by getting the plan in order in sprints and then keeping the team moving through whatever ambiguity and impediments may come? Do you enjoy working with all sorts of infrastructure technologies from the network all the way up to the cloud? If these are the sorts of things that get you excited to come to work, then Enterprise 360 (E360) is looking to hire a PM Manager just like you!

Critical to E360’s success is the design, build, and run of its infrastructure. Microsoft business teams depend on E360 to enable the fabric to connect, host, and support enterprise services. Our hybrid networking designed solutions leverage both hardware and software networking appliances and architectures to create environments that have “corporate context” where necessary to ensure the safe operation of corporate resources in the Cloud. This ensures a secure, reliable, modern, scalable, and readily available environment for Microsoft IT admins, info workers, and developers.E360 builds and operates the cloud infrastructure hosting critical services and applications. We have exciting opportunities for you to innovate, influence, transform,inspireand grow within our organization and we encourage you to apply to learn more!


As a Principal PM Manager , you will:

  • This PM Manager in E360 will be responsible for leading a team of Program Managers that help define the strategy, engineering scenarios, and deliverables for the delivery teams. This Manager will also be a leader in transforming the delivery teams and broader org to design, develop and implement enterprise-wide solutions across our portfolio in an agile way leveraging innovative and modern architecture.

  • Accountable for high quality, compliant end to end service offerings, working with your engineering leads and peers to ensure integrity of your service area and ability to deliver on programmatic goals.

  • Own the vision and strategy for your service area, utilizing well-defined and meaningful OKR’s that clearly measure impact. Develop semester plans aligned to your roadmaps and North Star objectives.

  • Own and drive simplification and automation to the programs and services you operate

  • Identify requirements for program change from policy stakeholders, assess feasibility to deliver, create a working Plan of Record/roadmap items for enhancements/change, drive change control, proactively identify and manage risks and issues, strong focus on escalation management/future mitigation, triage, cross group coordination and milestone management.

  • Build, develop and maintain highly collaborative and effective working relationships with key stakeholders and other operational partners to facilitate proactive planning, agreement on cross group delivery plan of record, smooth communication and risk/issue tracking and resolution.

  • Define and execute to Service Level Agreement’s (SLA’s) for your program, understanding how changes upstream or downstream of your programmatic operational processes will impact overall payout SLA. Work with your peers and stakeholders where changes need to be made to ensure delivery to Service Level Agreement’s (SLA’s).

  • Coach other PMs to be customer-focused, striving hard to understand the true problems that we need to solve for Microsoft, articulate what a successful solution looks like, write excellent specs that engineering can execute on to deliver on staged solutions, and obsess about adoption and usage of our solutions.


Knowledge, experience, and skills:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

  • 5+ years of experience in program management working with multiple stakeholders and initiatives

  • 3+ years of leadership and/or people management experience.

  • A Bachelor’s degree in Computer Science, Engineering, Business or a related field, or alternative educations, skills, and/or equivalent experience is required.

Preferred Qualifiactions:

  • Demonstrated experience in implementing programs, projects and new initiatives in live-site service environments (Cloud is a big plus) .

  • Ability to influence senior leadership across organizations and gain consensus by combination of leadership and team collaboration

  • Manage a mixture of stakeholders, lead live services through change with ability to work with diverse mix of service teams consisting of diverse range of people with inclusion as a priority.

  • CSM, Agile-ACP, or PMP certification

  • Azure Fundamentals (AZ-900) or higher cloud certification

  • IT Infrastructure certifications (e.g. Cisco, Palo Alto, Arista, EMC)

  • Command of Agile and Waterfall methodologies

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.