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Microsoft Corporation Principal PM Manager in Boston, Massachusetts

Commerce + Ecosystems (within Cloud + AI group) is developing Microsoft’s large scale and business-critical backbone services to empower e-commerce for most Microsoft services. The commerce platform powers all of Microsoft’s key businesses: Azure, Office 365, Xbox, Microsoft Online Store, Microsoft Ads, and a lot more. If you buy cloud service on Azure, subscribe Office 365 for personal or business use, play Xbox games with in-app purchase, pay for advertising on Bing.com, then you are using our commerce platform to transact.

The Commerce Engineering Operation group in Commerce + Ecosystems focuses on delivering high quality customer and partner experiences and exceptional business outcomes through Microsoft’s commerce systems, today and in the digitally transformed future. We do this by:

  • Designing, innovating,automating,and sustaining scalable end-to-end operational solutions

  • Collaborating with business teams to help our internal partners sell products and services, and our customers buy them, in a secure, frictionless manner

  • Building and deliveringimpactful services and toolsthat are compliant by design, flexible, configurablewithfastfeedback loops

  • Executing with operational excellence in all we do

Responsibilities

Risk Management services provide anti-fraud protection for Azure, Office, Xbox, Ads and other Microsoft online businesses to ensure legit customers can come in enjoy the services smoothly with minimum friction while impacts from fraudsters are minimized. Our services make decisions with ML models in split seconds in huge scale, run near-real-time / offline scans to catch missed fraud, provide sophisticated tooling to enable human fraud experts investigating suspicious cases, and operate data solutions to empower other data-driven anti-fraud innovations.

We are looking for entrepreneurial and technical Product/Program Manager Leader to drive and deliver our product roadmap for Risk Management services. You will have the opportunity to own and drive the vision, strategy, and platform roadmap for Risk Management, to design and deliver features and capabilities that enables us to better serve legit customers while minimizing fraud losses. You will collaborate with other PM/engineering leaders to ensure Risk Management is well fitted in end-to-end launch of new scenarios.

Ideal candidate for this role should have

  • Inclusive Leadership – The person in this role is seasoned at building and leading teams. We're looking for caring and supportive leader who value investing to build a healthy and inclusive team.

  • CustomerCentric- We’re looking for PMLeaderthat are curious and seek to deeply understand our customers and their challenges, thatalwaysput the customer first before the solution.

  • IndustryExperience –This rolerequires deep experience ofanti-fraud and risk management for online services, especially forcommercialcloud services.

  • Data Driven–Excellent analytical skills, capable of finding insights from data analysis, andmaking decisions backed by data

  • Technical experience –high scaleAPI Design.

  • Planning –Great at creating short termplanand long-term roadmaps for your product

  • Results – We’re looking for doers… people who consistently get stuff done. How do we measure success?Improve OKRs by deliveringthe rightfeatureat the right time at the right cost and with minimal surprises. That’s a fantastic result!

  • Communicator – This is a heavily influential role that requires a strong communicator who can influence our senior leadership through written and oral communication.

  • Learner – Working on a fast-paced industry requires an ability and appetite to learn quickly… and to keep learning. In short, we are looking for people with growth mindsets, able and willing to learn from and partner with industry stakeholders (card network,banks,etc), peer merchants, and solution providers.

  • Collaborator – Partnering with others is at the heart of this role, so strong collaboration skills are essential. Great collaborators aren’t just easy to work with – they also raise tough questions, challenge others as necessary and negotiate win/win solutions.

Qualifications

  • 10+ years industry experience (anti-fraud, cloud service,software)

  • 5+years of Product / Program management experience designing and shipping robust and high scale APIs

  • 3+ years ofpeople managerexperienceleading teams

  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.

  • Demonstrated success incoordinatingefforts across a large group of stakeholders acrossdifferentproduct linesto deliver results.

  • Experience of working with globally distributed team.

  • Strong sense of curiosity and a willingness to learn, share, and improve.

  • Preferred qualifications

  • Bachelor’s or higher degree in engineering, computer science, or equivalent field.

  • Experience with public cloud services,such as Azure, AWS, GCP

  • Experience with big data processing.

  • Experience withlarge scale anti-fraud tooling.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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