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Microsoft Corporation Principal PM Manager in Boston, Massachusetts

Are you looking for an engineering product group role where you get to work directly with customers to drive usage and return on investment of Microsoft 365 Security and Compliance E5 Advanced capabilities? Do you want to be a leader helping build one of the company’s fastest growing businesses? If so, then we are looking for you!

The workplace continues to transform — from changing employee expectations, to more diverse and globally distributed teams, to new challenges with hybrid work, to an increasingly complex threat landscape. From these trends, we are seeing a new culture of work emerging. Our customers are telling us they are looking to empower their people with innovative technology to embrace a more modern culture of work.

With over 200 million commercial monthly active users of Office 365, Microsoft is in a unique position to help companies empower their employees, unlocking business growth and innovation.

To do so, we must help win customers over, help them see the remarkable value we have to offer, help them quickly onboard to our services, deliver top-notch customer responses to queries from their onboarding teams and drive a great customer and partner experience overall., In addition we need to foster a data-driven customer/engineering feedback loop measured in minutes. We are focused on scaling out to meet these challenges in the face of incredible growth.

The M365 Security Customer Adoption Team is looking for a strong, motivated, independent and energetic Principal Program Manager Lead to be the leader of the Microsoft Defender for Office 365 Customer Adoption Team. You will lead a global PM team that drives usage, builds the case for product innovation, evolution and improvements; and ultimately builds scalable motions to give the Microsoft Field the engineering assistance and technical support they need to get customers to fully realize the value of our security stack.

To continue to improve the product and the experience security teams have with it, we must help win customers over, help them see the remarkable value we have to offer, help them quickly onboard to our services, deliver top-notch customer responses to queries from their onboarding teams and drive a great customer and partner experience overall. In addition, we need to foster a data-driven customer/engineering feedback loop measured in minutes. We are focused on scaling out to meet these challenges in the face of incredible growth.

The Customer Acceleration Team helps onboarding our largest and more strategic customers, gathering requirements, helping with feedback, and using data to drive feedback and product truth back to our core product management and engineering teams. We are focused on scaling out to meet these challenges in the face of incredible growth. As a part of the team, you will roll up your sleeves to give technical deep dives, troubleshooting and expertise to help enable our customers to deploy, consume and use our Forester leading security capabilities.

Responsibilities

As the lead for Microsoft Defender for Office 365 Customer Adoption Team leader, you will manage a globally distributed team of employees to drive customer adoption, uncover key insights, drive measurable improvements in the product in partnership with Product Managers, Engineers and Security Researches, as well as leverage that to build scalable and repeatable processes that enable the broader Microsoft ecosystem to deliver outstanding service onboarding and value realization for Microsoft 365 security solutions. This lead role will require strong and collaborative working relationships with internal Engineering and Delivery teams as well as Partner organizations.

You will establish a rhythm with internal stakeholders to share and prioritize recommended changes to:

  • Adoption guidance and best practices

  • Product roadmap prioritization

  • New product investments

  • Scale programs in and out of product

Analyze and identify systemic areas for improvement across people, process and technology in delivering the onboarding and SOC enablement experiences for Microsoft Defender for Office 365. Coordinate and organize findings with the engineering team to turn those findings into actionable insights that drive improvements.

Lead the team to drive “continuous improvement” of adoption processes and product evolution aimed at making the team and the product more effective and efficient in delivering results. Interpret product and customer data and generate presentations for senior engineering executive reports, meetings and presentations.

Qualifications

Qualifications:

· Competency to lead a team, drive new processes and influence outside your authority

· 7+ years experience of program management or product management experience, and experience in management, consulting, strategy, business planning, program management or marketing in the technology sector

· In-depth architect-level knowledge of M365 security offerings is a plus.

· Customer focused with 7-10 years of experience working with Global 500 companies. Ability to engage and lead CISO & CIO conversations.

· Proven ability to create organizational momentum around new ideas and initiatives

· Demonstrated passion for and ability to drive improvements in end-to-end customer experiences

· Strong leadership, organizational agility, ability to impact and influence senior level leaders across the company; Ability to rapidly gain/build trust and confidence of internal and external stakeholders

· Ability to act as a liaison between customers and development teams to ensure successful technical fulfillment of customer requirements

· Project management skills, ability to develop and execute processes that facilitate collaboration, leadership team effectiveness and impact

· Ability to analyze operational data to make informed strategic decisions

· Forward thinking and strategic, yet pragmatic and operationally savvy, with a commitment to a job well done

· Focus on diversity and inclusiveness to enable creative solutions to problems and to encourage all to feel included

· Strong focus on learning and growth mindset and ability to negotiate win-win in complex cross organizational situations

· Communicator – strong negotiation, organizational, presentation and writing skills. Ability to engage with Microsoft senior stakeholders and provide feedback and best practices.

· Demonstrate flexibility and build out scalable programs as we evolve from a startup to a mature service

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#scmjobs

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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