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Microsoft Corporation Principal Program Manager in Boston, Massachusetts

Help the largest brands power their businesses with customer data while helping build the future of consumer privacy! The Customer Insights team’s mission is to help businesses fundamentally transform their operations by providing world-class business applications that unify billions of data records from across hundreds of systems, deriving actionable insights, personal engagements, and powering their ability to respect consumer consent.

We deliver a set of solutions organizations rely on to gain deeper understanding of their customers and their behavior. The insights and analytics our solutions generate improve experiences across all customer touchpoints with a brand or corporation.

The Insights Apps team is an open, fun, and diverse team that is building the leading Customer Data Platform (CDP), Digital Analytics, Consent, and Data Integration solutions with AI powered insights and analytics that the most forward-thinking brands in the world trust.

We are looking for a business owner with a passion for elevating product and business results through community. This role will evolve our partner- and customer-led community strategy and work across strategic Microsoft partner and user communities to create programs and shared success. The goal is to evolve our user communities to a world where partners and users are champions that increasingly collaborate with each other - sharing their own solutions and educating each other on product highlights and implementation practices.


Drive product growth through internal operational and external program development and optimization

Develop internal operational programs for metrics & KPI optimization, compliance, release management and product led adoption.

Develop a discipline to grow our partner and customer communities with thought leadership that is carried by a growing number of MVPs

Create and manage cross-product alignment and workstreams that benefit each product and move Microsoft's value to customers forward

Build an amazing team culture of outcome-focused, thought-leading, and "one Microsoft" with a focus on diversity, inclusion, and psychological safety


Required Qualifications:

  • 8+ years of martech or adtech industry experience with a proven track record of building successful operational programs internally and externally

  • 5+ years of experience as a People Manager

Preferred Qualifications:

  • Knowledge of the market and industry: competitors and customer needs in the martech and adtech spaces

  • Demonstrated success as a subject matter expert working along sales teams in C-Suite engagements

  • Strong relationship building to develop partnerships across Microsoft as well as externally with customers.

#InsightsApps #DTPJobs #BAPJobs

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.