Salesforce.com, Inc Principal Solutions Engineer - Communications - Salesforce Industries in Boston, Massachusetts
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Principal Solutions Engineer – Communications – Salesforce Industries - Northeast
Salesforce Industries is hiring experienced Principal Solutions Engineers to help sell our Communications Vertical Industry Applications.
Our Principal Solutions Engineer are deep product and industry experts who are teamed with our account executives to develop sales strategies and solutions that address customer needs in new and existing accounts. This role will interact primarily with Fortune 1000 (Enterprise) clients and will require effective communication skills, the ability to deliver dynamic software demonstrations and a confident knowledge of the related industry processes and best practices.
This role requires that you be experienced and comfortable working with deals of all sizes and a comfort interacting with levels ranging from individual contributor to CEO’s of large corporations. Primary responsibilities include –
Providing pre-sales / SE leadership in a teaming environment
Articulating the Salesforce Industries value proposition and vision to Tier 1 Communication Service Providers
Configuring and presenting software demonstrations that are both functionally compelling and most importantly, relevant to the specific business processes of interest to the customer / prospect
Developing technical peer relationships in key accounts
Prior experience working with Salesforce, Siebel Industry Applications or other Tier 1 Telecom / Communications specific applications is preferred, along with a deep industry expertise in the target vertical of Communications.
Additional Responsibilities & Expectations
Understand customer needs through detailed discovery of their industry processes to identify value and challenges that can be addressed with the Salesforce Industries platform
Develop high-quality presentations, proposals and software demonstrations for a specific customer / prospect
Work with the sales team to build, manage and maintain customer relationships
Work closely with the Sales Director and Director of Solution Consulting to prioritize opportunities
Be responsible for the 'technical win' by providing functionally compelling and relevant demonstrations
Provide customer feedback to the product management and engineering teams to capture new customer requirements and enhancements
Lead and collaborate with interdisciplinary project teams
Provide recommendations for overcoming technical sales objections
Bias to making those around you successful; you are comfortable working as a team player and a mentor in a fast-growing organization
Contribute to building a positive, can-do, high-performance culture
Demonstrate a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations
7+ years of Communications industry software sales consulting
Proven success as a solutions engineer at other software companies
Industry domain experience in Communications is required
Experience working in a fast moving, agile company and sales team
Experience configuring and demonstrating the Salesforce Sales or Service Cloud Apps, or a similar leading CRM application is preferred
Strong understanding of modern systems architecture including on-premise and Cloud based systems
Technical proficiency with salesforce configuration and components (service cloud and force.com including APEX, VisualForce and lightning components)
Expert knowledge of the complete sales lifecycle with extensive experience responding to sales RFIs / RFPs and configuring software demos at very high levels of quality
Capability to translate business requirements into compelling software demonstrations
Excellent leadership, communication and teamwork skills
High degree of confidence in presenting software demos and leading technical pre-sales discussions
Desired Certifications / Qualifications
- Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field, or equivalent experience
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