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Grubhub Principal Tech Program Manager - Programs & Operations in Boston, Massachusetts

This role is part of a new Programs & Operations team, which is responsible for program management on technical initiatives and partnership on technical & business operations, primarily supporting the Restaurant Product & Technology group. This team will also work with the larger Restaurant and Growth team on certain programs. The leader of this team reports to the SVP of the Restaurant Product & Technology group.

Members of this team have varying levels of experience working with cross-functional teams to deliver programs with multiple dependencies & constraints, and also are able to define scope of programs, identify risks, manage costs, track dependencies. Depending on the systems involved, they are also able to schedule and deploy new products and features. Technical program managers on this team have experience with communicating information to multiple stakeholders, while also diving into detail as needed to help make rapid decisions and bring issues to resolution.

  • Provide program management on large multi-team initiatives, including coordination with other technology teams.

  • Establish and refine weekly, monthly, and quarterly business reviews to align with the other tech groups across the broader Grubhub organization.

  • Create and refine broad-based communications such as emails, slides, and more.

  • Partner with key leaders to refine Key Performance Indicators and Service Level Objectives.

  • Coordinate incident response process and work with engineering leaders to ensure effective monitoring, communication, troubleshooting, analysis, and follow-ups.

  • Drive conversations with cross-functional leaders to identify process improvements and system enhancements to proactively prevent incidents that affect security, stability, or performance.

  • Collaborate across Sales, Marketing, Product, and Technology teams to refine prioritization and planning processes as needed.

  • Mentor other program managers on the team and coordinate with other parts of the organization.

  • Close out remaining integration projects from acquisition and lead other system cleanup projects.

  • 10+ Years of Experience

  • Excellent communication and organizational skills

  • Excellent organization, attention to detail and time management skills

  • Extensive experience with software development process, including agile methodologies

  • Extensive experience with identifying pain points and improving process to increase efficiency

  • Extensive experience working across many departments to solve problems

  • Demonstrated ability to manage conflicting priorities and drive teams to consensus

  • Demonstrated ability to drive multiple projects & programs effectively

  • Demonstrated ability to exercise sound judgment in driving projects & programs

  • Demonstrated ability to take ownership of complex multi-team programs and initiatives

  • Flexible PTO. It’s true, no strings attached and all the time you need to recharge.

  • Better Benefits. Get quality insurance, flex-spending accounts, retirement options, and commuter perks.

  • Free Food. Kitchens are stocked and free Grubhub each week.

  • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.

  • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.

We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email

ID: 2020-10677

External Company Name: Grubhub Holdings, Inc.

External Company URL:

Street: 1 Center Plz

Post End Date: 11/19/2021