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RedHat Principal Technical Writer in Boston, Massachusetts

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Content Services team is looking for a Principal Technical Writer to join our Red Hat Enterprise Linux documentation team in Raleigh or Westford. In this role, you will define the scope of and deliver documentation while maintaining a customer focus and developing your technical expertise. You will work closely with content strategists, documentation project managers, software engineers and customer facing teams to create content that helps our customers understand our offerings and find the best solutions for their needs.

Primary job responsibilities

  • Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to identify and define user stories for product documentation

  • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

  • Keep up to date on changes of our offerings, customer use cases, and support issues

  • Master the use of our internal documentation toolchain and issue-tracking tools, including Git, GitLab, AsciiDoc, JIRA, and Confluence

Required skills

  • 7 or more years of enterprise-level technical writing experience

  • Familiarity with Red Hat products and related industry offerings

  • Familiarity with revision control systems. Prior experience and comfort with Git is a major advantage

  • Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments

  • Working knowledge and experience operating in a Linux environment using the command line

  • Experience with Agile and comfort with rapid iteration and fast delivery

  • Experience with modular, topic-based documentation

  • Experience in writing clear and concise procedural documentation for technical audience

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Location US-MA-Boston

Posting date 2 months ago (5/21/2020 10:55 AM)

Job ID 79549

Category Product Documentation