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Salesforce.com, Inc Product Management Senior Manager, Identity Experience in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

The Senior Product Manager, Profile, Login, and Registration will coordinate the innovation and execution of the Trailblazer Profile and login/registration flows for Salesforce’s digital ecosystem. These products will support a global audience across many digital properties with different needs. Salesforce continues to grow rapidly, and our digital experience ensures visitors, prospects, customers, and trailblazers can connect with Salesforce content and capability in a seamless and engaging manner.

The successful candidate will have expertise in the marketing website landscape and a proven ability to deliver systems on multiple platforms. They will have a clear vision of running digital as a product but will also be able to drive the grounded pragmatic execution of the product plan in partnership with others.

The Senior Product Manager will partner with collaborators across the business, including the core identity team, marketing, and business operations to lead these capabilities into the future. The individual will be responsible for delivery through project initiation, execution, and deployment in scrum-agile work practice. This product role is also responsible for effective executive collaborator engagement, self-direction, and product roadmaps.

Responsibilities

  • Lead and be responsible for the roadmaps for profile and a flexible, robust login and registration system that supports the digital ecosystem.

  • Lead the backlog of one scrum team including writing epics, user stories, acceptance criteria, backlog grooming, and prioritization.

  • Provide regular updates to leadership, calling out items when needed but with presence and relationships to identify and resolve most issues independently

  • Knowledgeably and successfully present our strategy, roadmap, and current progress/actions to senior executive audiences inside the company

  • Foster, facilitate, and furnish, timely decision-making across a broad network of collaborators, delivery partners, and operational teams.

  • Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure points for each.

  • Collaborate with security, architecture, engineering, quality, support, experience, program, and infrastructure partners in coordinating the delivery of complex, multi-year initiatives.

  • The position collaborates with other global locations and requires a flexible work shift schedule for some meetings.

Required Skills/ Experience:

  • Minimum of 5 years of professional experience delivering scalable systems

  • B.A., B.Sc. or equivalent

  • Understanding of Identity & Access Management platforms and services

  • Built services and front-end experiences. Familiar with REST APIs, API gateways, and database technologies

  • Deep experience in consumer experience, marketing, and digital engagement technologies

  • Passion for data-driven and metrics-driven decisions

  • Familiarity with building software products using cloud providers like AWS, Azure, GCP

  • Assessing the capabilities, impact, and shortcomings of changes in enterprise business architectures and processes from a technical and business standpoint

  • Familiar and comfortable with agile/scrum development methodologies

  • Communicate with business as well as technical audiences. Able to write clear and concise documentation and user stories, and excellent spoken communication skills

  • Function independently and as part of a team, convey a strong professional image, exhibit interest and positive demeanor toward all assigned work, and strive for continuous improvement. The successful candidate will enjoy the risk and opportunity of advanced technology development

Desired Skills/Experience:

  • Experience in professional services roles/engagements

  • Expertise in implementing Salesforce solutions.

  • Agile/Scrum certifications

  • Background in technology consulting

  • Background in cloud product development

  • Travel requirements: less than 15%

For Colorado-based roles: Minimum annual salary of $150,200. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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