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Commonwealth Care Alliance Product Owner - CRM in Boston, Massachusetts

Are you a technical professional interested in joining an organization dedicated to improving care and increasing access to healthcare for individuals across the Commonwealth of Massachusetts?

We have an exciting opportunity for a Product Owner to join us on our technology team. This Product Owner will have a unique and highly visible opportunity to drive broad scope of strategic product delivery and operational initiatives across many corporate level initiatives.

The Product Owner team is tasked with working with our customers and technology partners, internally and externally, to deliver successful technical solutions. The team leads efforts to identify, understand and document both current and new business capabilities for the company and broader healthcare market. The team is responsible for coordination and communication of status, verification and deliverables for all projects delivered by IT. The team encourages strategic partnership with each customer in order to provide the technologies and processes they need to be successful.

You will be responsible for ensuring the success of all technical deliverables and domains as they are assigned. Defining and documenting how products should behave at a business, logical and technical level. Understanding the entirety of their assigned projects and portfolio as well as create a clear incremental roadmap for the future. Additionally, you should understand the broader context of all deliverables on the CCA IT roadmap as well as their relative value and strategic priority towards our corporate end goals.

How you will contribute...

  • Providing thought leadership for the processes, platforms and tools our Business Owners currently use as well as their needs in future

  • Partnering with the Business Owner(s) for any new technical project requests Identify and document current workflows and processes

  • Defining future requirements based on requested enhancements

  • Understanding and expand on Minimum Viable Product to ensure the solution addresses the problem statement in a scalable way.

  • Verifying technical solutions meet and exceed MVP

  • Documenting product capabilities and scope in accordance with IT Deliverables include but not limited to:

  • Assisting with Project Intake and Prioritization process Business processes

  • Being the go-to person for all data, technical and logical Workflows Architectural requirements, context and impact Technical functional requirements

  • Having a firm grasp of security, compliance and regulatory requirements (e.g. HIPAA, ICD9/10, etc.)

  • Creating, tracking and communicating IT project deliverables and milestones including;

  • Working with the broader IT project team to identify resources and practical timeline

  • Negotiating and prioritize project release schedule in coordination with IT leaders and Business Owners

  • Populating Project Go-Live plan with tasks based on template and input from Business and IT project team Overall technical status

    Tools for success...

  • Bachelor's Degree in Computer Science, Healthcare, Data Science, Business Administration

  • Less than one 1 year (internship or similar professional exposure in consulting, technology or healthcare environment)

  • Budgeting and estimation experience

  • Experience as a business systems analyst or quality assurance analyst; analytical thinking.

  • Experience presenting to small and large teams

  • Experience with Salesforce or similiar CRM is a must

Extra points if you have the following...

  • 2-year experience that has served in multiple roles such as business analyst, programmer, process analyst, project manager, and business consultant.

  • Experience with product development tools (JIRA, Confluence, VersionOne, etc.)

  • Experience with project management and Business Process tools (Microsoft Project, BPM platforms, etc.)

  • Experience with Collaboration tools (MS Teams, Slack, etc.)

  • Experience that solidified the candidate’s strategic business, clinical and/or financial acumen and ability to contextualize work priorities

  • Experience in roles where the candidate developed an ability to manage program-level portfolio workloads (multi-project scope)

  • Experience with budgeting and estimation of product backlogs

Does this sound like you? If you’re interested in this opportunity, please apply today.

We offer excellent benefits, including:

  • Medical, dental and vision plans with low employee contributions

  • A generous paid time off program

  • 403(b) with company match

  • Loan Forgiveness Program

  • Educational Assistance/Reimbursement

Thank you for taking the time to learn about this opportunity. We look forward to hearing from you!


Job Title for Posting: Product Owner - CRM

ID: 2020-3118

External Company Name: Commonwealth Care Alliance, Inc.

External Company URL:

Actual Work Location: Lafayette City Center, Boston, MA