Fiserv Professional Services Execution Services Specialist in Boston, Massachusetts

Position Description

You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in our industry with deep expertise and a dedication to innovation.

What does a great Professional Services Consultant do?

You will provide analysis, consultation and recommendations to clients during deployment of DNA Core Financial Software with focus on Mergers and Acquisitions, in order to ensure clients’ business needs are met. The right candidate will work closely with clients and internal stakeholders to ensure delivery and implementations and provide the best-in-class solutions to the clients’ needs.

Essential Job Responsibilities :

  • Support consulting team

  • Configure and Implement DNA Core Processing Functionality

  • Support the Mergers and Acquisitions for DNA Clients

  • Document client and internal discussions and decisions

  • Execute specific duties and groups of work as assigned

  • Manage/resolve a fixed percentage of Service cases, prepare and escalate others to higher levels within the team

  • Assess each client’s nightly, monthly and quarterly processing schedule to assist the client in creating a processing schedule in the DNA system assuring same or similar functionality of client’s prior system.

  • Assess each client’s system authorizations by resource role to assist the client in creating a system and transaction authority in the DNA system assuring same or similar functionality of client’s prior system, this would include security access to application screens and processes as well as override authorities.

  • Assists the client to define proper institution parameter and system settings, including but not limited to statement processing and basic notices

  • Test new features and functionality of the DNA product suite

  • Engage with clients and evaluate Readiness for conversion

  • Ensure client satisfaction

  • Other duties as assigned

Basic qualifications for consideration:

  • 5+ years of experience in a financial institution or relevant experience required in applicable field

  • The ability to travel up to 15% of the time, this may include weekend and holidays

  • Analytical thinking

  • Highly motivated to execute on deliverables on time

  • Proficiency in MS office tools

  • DNA or other core processing system experience required

  • Subject Matter Expertise in

  • Back Office Processing

  • Deposit Operations

  • Core system Administration

Preferred qualifications for consideration:

  • Associates Degree or equivalent work experience preferred

  • DNA Core platform experience preferred

Travel Required :

  • Up to 15%, may include weekend and holidays

Who we are:

Open Solutions offers multi-charter solutions to banking and credit union clients in a shared services model. Its flagship product, the DNA™ platform, is a real-time, open technology account processing solution for financial institutions seeking a modern technology architecture and looking to benefit from the power of data and integration. In addition, Open Solutions has expanded its offerings to include Managed Services and Emerging Products & Services encompassing the following product lines:

  • Managed Network Solutions

  • Network Security Solutions

  • Hardware and Software Lifecycle Management

  • Unified Voice Solutions

  • Managed Hosting Solutions

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.