Fiserv Professional Services Execution Services Specialist in Boston, Massachusetts
You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in our industry with deep expertise and a dedication to innovation.
What does a great Professional Services Consultant do?
You will provide analysis, consultation and recommendations to clients during deployment of DNA Core Financial Software with focus on Mergers and Acquisitions, in order to ensure clients’ business needs are met. The right candidate will work closely with clients and internal stakeholders to ensure delivery and implementations and provide the best-in-class solutions to the clients’ needs.
Essential Job Responsibilities :
Support consulting team
Configure and Implement DNA Core Processing Functionality
Support the Mergers and Acquisitions for DNA Clients
Document client and internal discussions and decisions
Execute specific duties and groups of work as assigned
Manage/resolve a fixed percentage of Service cases, prepare and escalate others to higher levels within the team
Assess each client’s nightly, monthly and quarterly processing schedule to assist the client in creating a processing schedule in the DNA system assuring same or similar functionality of client’s prior system.
Assess each client’s system authorizations by resource role to assist the client in creating a system and transaction authority in the DNA system assuring same or similar functionality of client’s prior system, this would include security access to application screens and processes as well as override authorities.
Assists the client to define proper institution parameter and system settings, including but not limited to statement processing and basic notices
Test new features and functionality of the DNA product suite
Engage with clients and evaluate Readiness for conversion
Ensure client satisfaction
Other duties as assigned
Basic qualifications for consideration:
5+ years of experience in a financial institution or relevant experience required in applicable field
The ability to travel up to 15% of the time, this may include weekend and holidays
Highly motivated to execute on deliverables on time
Proficiency in MS office tools
DNA or other core processing system experience required
Subject Matter Expertise in
Back Office Processing
Core system Administration
Preferred qualifications for consideration:
Associates Degree or equivalent work experience preferred
DNA Core platform experience preferred
Travel Required :
- Up to 15%, may include weekend and holidays
Who we are:
Open Solutions offers multi-charter solutions to banking and credit union clients in a shared services model. Its flagship product, the DNA™ platform, is a real-time, open technology account processing solution for financial institutions seeking a modern technology architecture and looking to benefit from the power of data and integration. In addition, Open Solutions has expanded its offerings to include Managed Services and Emerging Products & Services encompassing the following product lines:
Managed Network Solutions
Network Security Solutions
Hardware and Software Lifecycle Management
Unified Voice Solutions
Managed Hosting Solutions
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.