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Salesforce.com, Inc Program Management, Delivery Director in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

We are seeking a Delivery Director with the drive, experience, and skills to lead our most complex Professional Services engagements (both advisory and implementation). This role will lead programs within Salesforce’s largest enterprise customers, helping to develop the overall strategy, guide the c-suite, and create executive alignment on the engagements objectives and outcomes. PgMs will be accountable for leading project execution to achieve the desired value and outcomes. In addition to managing delivery, PgMs will work with executive stakeholders to develop the KPIs which seek to measure the overall return, success, and effectiveness of the initiative.

Primary Responsibilities:

  • Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value

  • Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as ‘One Salesforce’ and leveraging all necessary parties to ensure our customers’ success

  • Drive engagement and/or strategy, leveraging our multi-cloud platform

  • Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value

  • Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals

  • Coach and partner with customer executives

  • Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program

  • Proactively build and expand business relationships which enable better account penetration and development of client partnerships

The ideal candidate will have:

  • A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success

  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written

  • 5+ years using/implementing the Salesforce platform

  • A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business

  • A strong sense of vision for the customer with a maniacal focus on executing at speed

  • A proven ability to generate trust and build relationships

  • The ability to advise and lead teams through influence without positional authority

  • The ability to quickly build momentum on a program and sustain it

  • A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level

Desired skills and experience:

  • Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship

  • Ability to drive and shape the big picture while having an eye for the details

  • Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution

  • Ability to lead large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentor teams of junior team members and effectively manage client escalations.

  • Ability to lead high powered workshops and effectively tailor messaging based on the audience and subject matter

  • Demonstrated program leadership skills, with direct responsibility for managing project teams, budget and schedule.

  • Demonstrated negotiation, conflict management, and leadership skills.

  • Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus

  • Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary

Travel is an integral part of this role and will be based on individual customer needs. 50%+ travel to be expected post-pandemic.

For Colorado-based roles: Minimum annual salary of $75,790. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/ Accommodations

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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