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American Express Global Business Travel Program Manager (Hotels) in Boston, Massachusetts

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

At American Express Global Business Travel (AMEX GBT), we’re powering progress through travel. Our unrivalled choice, value and experience make us the world’s most trusted leader in corporate travel and events. We have an ambitious internal and external growth agenda, and we need talented, bright, and driven people to continue to pave the way.

As Program Manager (Hotels) – Hotels you will play a key role in the evolution of the Hotel business at Amex GBT. In this role, you will support the Director of Hotel Commercialisation to Partner across the whole company, with a particular focus on expanding the Supplier Management Platform (SMP), an integral prat of this strategy. If you have a passion for getting complex projects over the finish line, leading a team of project and product managers, as well as the attention to detail to spot issues and dependencies along the way, then this role could be for you.

Key Responsibilities

  • Establish a program structure that meets the challenges of a complex global, cross-functional strategic initiative by applying PMI standards and best practices for project planning, project controls, monitoring, setting, and managing stakeholder expectations.

  • Collaborate with project and product managers to drive a cross-functional process flow, bringing stakeholders together to deliver the initiative goal

  • Develop clear success metrics for the execution of the initiative

  • Input into Initiative PMO communications, preparing steering committee and executive-level materials to effectively communicate project updates to all levels of organization, adapting the style to the targeted audience.

  • Adapt the program delivery to changing prioritization and focus areas.

  • Lead proactive identification and mitigation of issues and risks, leveraging experience to anticipate risks in advance of impacts and integrating cross-division expertise when identifying mitigation strategies.

Requirement to Succeed :

  • Bachelor's degree in a related field; or equivalent related professional experience.

  • A qualification in project management e.g. Prince 2, PMI, APM, PPM.

  • Experience working with Product teams using agile frameworks.

  • An analytical, innovative and creative mindset with strong attention to detail.

  • Passionate about implementing the Hotel strategy by tackling complex business challenges, planning and executing strategic initiatives, and partnering with cross functional teams to drive a shared agenda.

  • A minimum of 3 years’ experience delivering projects, the ability to balance multiple priorities in a fast-paced environment across various teams and time zones, with a strong bias for action.

  • Strong communicator who can drive cross-company collaboration, often through storytelling and persuasion, finding the common goal that brings multiple perspectives together.

  • Demonstrates a critical understanding of business processes making recommendations for improvement, sponsoring and staging workshops/knowledge sessions to leverage insights and subject-matter experts to overcome challenges

  • Aptitude to grasp new concepts quickly, process large quantities of information and make relevant connections to business implications

  • Master of project management software such as MS Project, Smartsheet and MS Office applications for planning, reports, analysis, and presentations.


United Kingdom - Virtual Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • Wellbeing resources to support mental and emotional health for you and your immediate family.

  • And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement ( .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!