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Change Healthcare Program Manager (Platform Operations Site Reliability Engineering) in Boston, Massachusetts

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.


Program Manager, Platform Operations Site Reliability EngineeringOverview of Position

The Program Manager is a position that is part of the enterprise technology team and reports into the Director, Program Management. This position leads the cross-company coordination and management for the strategic, enterprise-wide Intelligent Healthcare Platform (IHP). The Program Manager will support and work closely with the Platform Operational Site Reliability Engineering (SRE) team, which is dedicated to efficiently managing our cloud platforms to ensure that all Change Healthcare products and services are deployed using best-practices and are highly available. The Program Manager coordinates, facilitates, and aligns teams to drive progress and delivery on all program objectives and targets, partnering closely with multiple teams including other Change Healthcare Software Engineering / R&D, Quality Assurance, Product Management, Cloud Infrastructure, Networking, and Information Security on the holistic success of the program.

What will be my duties and responsibilities in this job?

  • Manage and facilitate program components including planning, risk management, retrospectives, and guiding deliverables across SAFe agile teams

  • Align with senior-level team members to drive program priorities

  • Measure, monitor, and ensure the health of the program components from financial, dependency, risk & mitigation, and schedule perspectives

  • Seek out and problem solve for barriers / challenges / opportunities and work to improve team processes and procedures

  • Maintain visibility, communicate, and educate on key program components, releases, and operational metrics

  • Maintain healthy collaboration between all disciplines including Business, Product Management, Enterprise Architecture, Software Engineering/ R&D, Technical Operations, Information Security, Client Implementations, and Launch Coordinator

  • Bring a “can do” attitude and flexibility to the role as the program moves through new phases and priorities

What are the requirements needed for this position?

  • Minimum 2 years of experience as a Project or Program Manager (strong preference for SAFe Agile-Scrum SDLC experience)

  • Experience working with remote teams in an agile environment and directly with product managers and product owners

  • Good understanding of, and experience with, technical systems; ability to identify technical solutions for business problems

  • Understand the software development life cycle

  • Experience with process improvement and change management

  • Experience with analyzing and synthesizing qualitative and quantitative information, forming opinions with corresponding recommendations, and presenting the results to key stakeholders including senior leadership

What other skills/experience would be helpful to have?

  • SAFe certification or implementing SAFe across an organization

  • Effective verbal/written communication skills, strong listening, negotiation and facilitation skills and the ability to develop and deliver presentations

  • Demonstrated ability to work with multiple teams within multiple geographic locations to meet demanding deliverables

  • Self-motivated, able to work remotely, innovative and a detailed oriented professional with project management experience

What are the working conditions and physical requirements of this job?

General office demands

New York and New Jersey Residents Only : The salary range for New York City, NY and Westchester County, NY is $105,225 - $183,000. The salary range for Ithaca, NY is $91,500 - $152,500. The salary range for Jersey City, NJ is $109,800 - $183,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.


Diversity, Equity & Inclusion :

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ( .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.