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Omnicell, Inc. Program Manager in Boston, Massachusetts

Program Manager

Location Boston, MA

Job Category Field Operations

Employment Duration Full-Time Regular

Apply Now (https://phg.tbe.taleo.net/phg03/ats/careers/v2/applyRequisition?org=OMNICELL&cws=40&rid=13492)

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

Program Manager

At Omnicell, we’re hiring a Program Manager to lead large complex customer engagements. Reporting to the Sr. Manager, Professional Services PMO the Program Manager will manage and deliver Omnicell products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full portfolio of Omnicell customer solutions to help our customers to safely and securely deliver the right dose, to the right patient, at the right time, anywhere across the continuum of care. This job function entails managing and running complex enterprise healthcare technology projects, ensuring timely closeout of requirements and projects, providing timely status updates to the clients, and working closely with various technical and non-technical team members.

Responsibilities:

  • Challenge, innovate, lead and drive health system-level projects from start to close

  • Develop strategies to realize improvement opportunities, and ensure organizational prioritization and resource alignment

  • Manage multiple projects through the full product lifecycle, from beta, to pilot programs, and national rollouts, in the creation of guidelines, key metrics, tracking and analysis of KPIs and supporting best practices.

  • Lead program definition, planning / scoping the work, establishing governance and stakeholders, organizing work meaningfully, working across teams to implement the solutions, managing change, communicating, and monitoring for ultimate impact/effectiveness.

  • Work as a liaison between client and cross-functional internal teams - specifically with project management, product, technology, and solution support teams - to deliver positive customer experiences, managing the success of the experience.

  • Collaborate with Omnicell field sales, pre-sales, training and support teams to seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery.

  • Lead, manage, and coordinate high stake discussions involving customer and Omnicell Executives, reviewing Omnicell’s ability to execute on customer vision and KPIs.

  • Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the Omnicell team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution.

  • Plays an active role in managing project goals and driving teams to achieve customers business outcomes by managing issues, risks, decisions, and action items.

  • Plans and oversees the preparation and dissemination of project communications.

  • Apply strategic thinking and demonstrate understanding of requirements to execute, use data analytic tools and customer objectives to ensure proper understanding and execution of customer projects

  • Make solid decisions guided by policies, procedures and business plan with limited guidance.

  • Understand and use technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.

  • Manage a matrix program team, including the ability to influence, negotiate and achieve results through others who are not direct reports.

  • Apply knowledge and experience of project management best practices in an effective yet pragmatic way across large, complex projects.

  • Effectively integrate, motivate and build relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.

  • Interface with various customer and internal Omnicell stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.

  • High level understanding of healthcare IT infrastructure, including but not limited to servers, security, interfaces, and other healthcare information systems as applicable.

Desired Behavioral Competencies/Characteristics :

  • Balance of drive, business acumen and interpersonal skills

  • Have a positive, professional demeanor and presentation in all internal and client interactions.

  • Highly motivated self-starter who takes initiative

  • Detail oriented with a flexible mind-set

  • Problem solver, with experience leading cross-functional teams to deliver external experiences for large complex customer organizations

  • High EQ, a consultative mindset and high attention to detail, with excellent communication (oral & written) skills

  • An entrepreneurial spirit and a passion for building great customer-centric experiences is a must.

Qualifications

  • 5 or more years’ experience leading the delivery of enterprise-level programs

  • 6 or more years work experience, Bachelor's Degree required

  • Healthcare work experience preferred, specifically within a health system, high growth start-ups and/or consulting experience

  • Demonstrated complex program management skills and a successful track record of leading or managing multiple projects simultaneously. Includes measuring program results and creating dashboards / scorecards minimally on a regular basis.

Working Conditions

  • This is a customer facing role. You will be required to travel to client locations to deliver professional services when needed. (Approximately 25-40%)

  • Home office environment when not traveling-- 100% REMOTE

  • Long periods of time in front of a computer utilizing video technology

  • Work across multiple time zones

Compensation will vary based on region. For the state of Colorado only, expected pay is $97,000 to $125,000. Benefits can be found on www.omnicellbenefits.com

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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