Verint Systems, Inc. Project Manager, Professional Services in Boston, Massachusetts
Project Manager, Professional Services
Location US-Remote (United States)
Job ID 12590
Overview of Job Function:
Using established methodologies, the Project Manager (Located in US) is responsible for managing multiple Verint System’s technology deployments with an established budget, scope and timeline across a diverse portfolio of complex, multi-tiered projects to achieve financial targets and maintain a high level of customer satisfaction throughout the project life cycle.
Principal Duties and Essential Responsibilities:
Provides a high-level project plan and documentation.
Works under minimal supervision on various projects.
Utilize wide latitude for independent judgment.
Develops and manages project lifecycles up to and including successful handoff of issues to the Customer Support organization.
Utilize a shared resource pool with other PMs and maintain installation / project schedule and perform all other required duties.
Maintaining ownership and enforce escalation process for installation issue resolution and give final go/no go on installation departure.
Reviewing all pre-sales documents and alert Sales and Contracts to potential technical, logistical or business issues and liaison with internal departments to ensure a necessary needs and goals are being met.
Allocating resources with other PM’s and maintain installation/project schedules.
Provide pre sales technical and integration support to sales staff.
Establish and maintain professional relationships with customer IT and business executives to facilitate honest and timely communication.
Identifies changes in technology, customer environments, and product direction that could adversely affect the efforts of VERINT Systems, Inc.
Bachelor’s Degree or equivalent work experience
3+ years’ experience in technical project management, process/resource management consulting, and/or customer relationship management
Consulting experience translating model and business process knowledge to clients.
Ability to manage and conduct resource requirements analysis.
50% Travel required.
Excellent written and oral communication skills.
Software specific working knowledge required of the following: MS Project, Visio, Microsoft Office Suite (sophisticated user level).
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification.
Contact Center industry Experience
Demonstrated experience in leading enterprise scale software deployments
Experience in Process Improvement or Workflow Consulting
Highly motivated individual driven to keep pace in a fast moving and dynamic environment.
Proven ability to influence others, demonstrated leadership and management skills.
The ability to interface with all levels within the organization.
Ability to adapt to rapid change.
Demonstrate a high level of integrity in all business dealings.
As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.