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State of Massachusetts Quality Management Analyst II in Boston, Massachusetts

The Lemuel Shattuck Hospital under the Massachusetts Department of Public Health (DPH) is seeking an experienced and committedManagement Analyst IIfor the Quality Management Department at the hospital campus in Jamaica Plain.

The Management Analyst II provides administrative and operational support to Patient Safety, Case Management, Infection Prevention and Control and Patient Advocate. The incumbent also conducts research, compiles information, provides analysis, and makes appropriate recommendations; organizes, prepares, analyzes, tracks, and monitors information and communications; facilitates, organizes, and schedules meetings and conferences; drafts correspondence; organizes and maintains files, participates in meetings; creates reports; maintains spreadsheets and other types of electronic records; and performs related duties as required.

Please note: This is a day shift position (37.5 hours per week). Days off are Saturday and Sunday.

_Duties and Responsibilities (these are a general summary and not all inclusive):_

  • Develops, updates and maintains Access databases relating to the Quality Management Department specifically for various departments using Microsoft Office systems.

  • Facilitates, organizes, schedules, and participates in meetings and conference calls; prepares meeting agenda and takes meeting minutes in areas of reporting responsibilities.

  • Acts as a Microsoft Office Programs resource to other staff within the department by guiding staff through various computer terminal functions to create reports, graphs and charts.

  • Types policies, procedures, correspondence, reports, tables, forms and other materials utilizing Microsoft Office Programs.

  • Provide assistance to hospital personnel and cross-functional teams concerning essential reporting and monitoring criteria.

  • Develops expertise in the use of the Meditech system, specifically querying and data abstraction; converts Meditech reports into useable and useful formats (Excel).

_Required Qualifications:_

  • Ability to write concisely, to express thoughts clearly and to develop ideas in a logical sequence.

  • Knowledge of the methods used in the preparation of charts, graphs, and tables.

  • Ability to analyze and determine the applicability of data to draw conclusions and make appropriate recommendations.

  • Ability to work independently; uses critical thinking to accomplish tasks when few precedents or guidelines are available.

  • Ability to motivate others; Ability to lead a group of workers.

  • Knowledge of the principles and practices of management science including problem solving and decision making.

  • Knowledge of the principles and practices of organizational behavior including organizational structure.

  • Knowledge of the principles and practices of human resource management, including behavioral techniques, planning, forecasting, organizational development etc.

  • Knowledge of statistical methods and techniques including sampling.

_Preferred Qualifications:_

  • General understanding of the Joint Commission survey process.

  • Intermediate - Expert level computer skills, including: Word, Excel, Access, PowerPoint and Visio.

_About the Lemuel Shattuck Hospital:_

Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital’s services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity.

Located in the heart of Boston’s Jamaica Plain neighborhood, the Shattuck Hospital includes 260 inpatient beds including 115 Psychiatric beds and 28 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction inmates and community patients. The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients. In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness.

_Total Compensation:_

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it is more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Long-Term Disability and Extended Illness program participation options

  • Incentive-based Wellness Programs

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

_Pre-Hire Process:_

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact Health Human Resources at 617-971-3087.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis or in program administration or program management or (B) any equivalent combination of the required experience and the substitutions below.


I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.*

II. A Graduate degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for the required experience.*

III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Department of Public Health

Title: Quality Management Analyst II

Location: Massachusetts-Boston-170 Morton Street

Requisition ID: 200008OB