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Meta Quality Systems Project Manager, Global Operations in Boston, Massachusetts

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. Scaled Operations (within Global Operations) manages the human expertise required for the integrity and experience of our community and business. If you like helping people, Global Operations is for you.The Quality Systems Project Manager will be responsible for leading complex, highly cross-functional projects to completion. This individual provides operational thought leadership and project management to the design and implementation of quality measurement systems and tools. These systems are used to evaluate Facebook's effectiveness of our review work.In this role, you will work closely with individuals and leaders in global operations, product, engineering, design, research, data engineering, data science, policy, and Outsourcing teams. The measurement systems/tools you create and optimize with these cross-functional partners will influence priorities and define success for internal stakeholders, outsourcing partners, and Facebook as a company.

Required Skills:

  1. Deeply understand the architecture and integration points of Facebook's community support processes, products, and policies

  2. Partner with cross-functional teams to develop and launch new quality program initiatives that enable Facebook to improve the integrity and effectiveness of its quality systems

  3. Analyze existing quality processes and tools to provide recommendations for improvements, and partner with engineering teams to implement change

  4. Research new and innovative methods to measure and improve quality

  5. Manage complex, cross-functional projects and deliver high-quality solutions

  6. Travel overnight internationally when needed (<25%)

Minimum Qualifications:

  1. 3+ years of experience initiating and driving projects to completion with minimal guidance

  2. 3+ years of experience doing business process analysis

  3. 3+ years working in an Operations, Analytics, Product, or equivalent team

  4. Demonstrated track record in successfully managing ambiguous, ambitious, strategic, and operationally complex projects with cross-functional teams

  5. Experience using data to influence business decisions

  6. Content creation and presentation skills including experience building and delivering executive leadership content

  7. Experience leveraging knowledge and skills across multiple projects and stakeholders to drive change, influence teams and deliver initiatives

Preferred Qualifications:

  1. 3+ years working with technical teams on driving solutions/projects

  2. 1+ years of experience working with SQL

  3. Self-starting, intellectually curious and creative individual comfortable operating in ambiguity

  4. Experience communicating with a variety of audiences

  5. Open, collaborative, and proven team player

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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