Epiq Global Records Specialist in Boston, Massachusetts
It's fun to work at a company where people truly believe in what they are doing!
Provide maintenance of data, records, and files necessary to provide servicing to the assigned client team or department. This position will perform duties as a specialist relating to the implementation, and management of all aspects of document control and records management throughout the information lifecycle for physical or electronic records.
Responsible for the day-to-day operations of the Records Room.
Participate with other records and information staff in overseeing effective maintenance of records management systems including Interwoven File Creation, RFID File Tagging and Programming, File Retrieval, and Re-Shelving.
Database Management and Maintenance to ensure records are accurately documented and stored.
Troubleshooting to identify potential problems or to recommend better processes or methods to accomplish work in the specified timelines provided by the client.
Assure adherence to corporate policies and strategies using the current records management systems.
Ensures compliance with business protocol, regulatory and best records management practices requirements.
Maintain ongoing communications with all departments regarding maintenance, creation, revising, reviewing, retrieval and archiving of records.
Generate record management reports.
Assist with orientating and training others on the appropriate records management processes and procedures as required by the client.
Perform photocopying, faxing, scanning, and other duties as assigned.
Required Cognitive & Psychological Characteristics
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Attention to detail
Ability to function with a high level of patience, tact and diplomacy in handling any "complaint situations"
Excellent communication (verbal and written) and organizational skills.
Detail oriented and exceptionally attentive to accuracy.
Ability to learn skills quickly.
Ability to manage multiple tasks.
Customer service and enthusiasm.
Ability to lift or move 40 lbs. or greater
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Strong initiative required; ability to work independently with minimal direct supervision
Ability to routinely stand, bend and stretch
High School Diploma or equivalent (4 years of college preferred)
Possess a minimum of 2 years’ experience in a professional office environment working in a file or records clerk capacity
Reading, writing, and arithmetic skills required
Previous experience in a client service oriented field preferred
Willingness and ability to learn new skills
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.
We strive for a cohesive, collaborative environment that focuses on group achievement.
With over 5000 associates worldwide, Epiq operates in 14 countries and over 80 global locations.