Massachusetts Information Technology Jobs

Position Summary:

Primary responsibility for providing day-to-day Customer Relationship Management (CRM) support and serving as the

CRM technical expert with technologies like Salesforce, Pardot, Conga, and DocuSign.

Key Job Responsibilities:

• Assist in planning and implementing new CRM applications and processes

• Provide system maintenance including, but not limited to, process/workflow testing, process/system documentation, license/role maintenance, and data maintenance

• Work with external consultants to create, test, and release new processes and developments

• Serve as the liaison between Sales and IT as it relates to CRM requirements

• Assist key IT partners with integrations, user support, and issue resolution

• May mentor/manage other employees

• Create and maintain CRM reports

• Assist in and/or lead new user CRM training

• Other duties assigned

Required Education & Experience:

• Bachelor’s degree in Information Technology or Computer Science; or 5-7 years related experience and/or training; or equivalent combination of education and experience

• Current Salesforce certifications (i.e., Administrator, Advanced Administrator, Application Architect, etc.) are preferred

• Experience with Pardot, Conga, DocuSign and Tableau is preferred

Required Knowledge, Skills, and Abilities:

• Demonstrated knowledge of Salesforce

• Ability to migrate data from Salesforce Classic to Salesforce Lightning

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations

• Ability to write reports, business correspondence, and procedure manuals

• Ability to promptly respond to inquiries from employees, regulatory agencies, or members of the business community

• Ability to work with a variety of mathematical concepts

• Ability to interpret a variety of instructions

• Strong Microsoft Office skills

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status

EOE/AA/M/F/Vets/Disabled

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