IBM Security Services - Delivery Project Executive in Boston, Massachusetts
Opportunity for a Delivery Project Executive (DPE) who will be responsible for managing the delivery of engagements for IBM Security Services. Projects may consist of multiple workstreams of Managed Security Services (MSS) and/or Consulting & Systems Integration (C&SI) projects. A Delivery Project Executive is responsible for delivery excellence, proper communication with the client and the IBM teams.
This role provides an opportunity to work with world class clients and world class IBM security products and services. The DPE role provides a good balance between selling opportunities and delivery. Candidates must be passionate about security and be willing to become familiar with the suite of IBM Security products.
Candidates must be willing to travel 50% - 75%. This role requires frequent and consistent interaction with the client and IBM teams (Security Services and other towers / business units). If the resource is not local to the client, then the travel amount will depend on the client preference and terms in the contract.
Provide account leadership to the Security Services delivery teams and direct teams to develop program / project strategies and implement resulting solutions to meet contract deliverables and Client expectations
Implement project plans and get Installs, Moves, Adds, Changes (IMACs) approved through Change Management
Manage IBM Security Services resources – inclusive of direct and/or dotted line employees as well as contractors / subcontractors – and coordinate with client resources to deliver in scope services and solutions on schedule
Manage quality of Security Services provided by the delivery team(s), and track and report on service level performance by the operations teams
Develop and administer Security processes and review their application to ensure that Security controls, policies, and procedures are operating effectively
Serve as point of escalation with accountability for prompt identification, resolution and communication of delivery issues (i.e., contract gaps, resource or schedule issues) that may impact client satisfaction and/or Security Services revenue and profit
Supervise and improve the effectiveness and efficiency of the Security capabilities being delivered through improvements to each function as well as coordination and communication between Support and Business functions
Responsible for managing delivery critical situations, leading root cause analysis, building get to green plans, and continuous improvement plans
Provide oversight for the identification, investigation and response of events or incidents of apparent security breaches
Oversee delivery operations in the account – including reviewing delivery of services to scope and defined schedule, actively participating in scope change discussions, managing to the financial targets, coordinating resources and contract changes, managing Client expectations and satisfaction, communicating effectively and consistently with Client and IBM stakeholders on program status and/or issues, bringing thought leadership or sharing best practices with the Client on topics of interest, etc.
Work with the security work streams to design and build aggregated operational [SOC] performance metrics and monthly program status reports, present updates to the Client, adapting messages to the level of audience (i.e., operations management, C suite, etc.)
Support the Security Project Executive (SPE) and/or Associate Partner in identifying growth opportunities and contract profitability
Play a significant role in long-term Security strategy and planning including initiatives geared toward operational excellence
Required Technical and Professional Expertise
At least 3 years of experience driving large complex projects to successful completion from both delivery and financial perspectives.
At least 5 years of experience in Information Technology (IT), including extensive experience in Cybersecurity and operations.
A proven track record of interacting with senior personnel at clients in a consulting environment.
Effective communication skills both verbal and written.
Experience in crisis management
Preferred Tech and Prof Experience
At least 8 years of experience driving large complex projects to successful completion from both delivery and financial perspectives.
Prefer candidates that possess a knowledge of IBM's internal structure and processes.
Professional qualifications / certifications in Project Management
Certified Information Systems Security Professional (CISSP
Other Security Management Certifications (ISSMP; CRISC, CISM etc.)
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.