DXC Technology Senior Associate Field Technician in Boston, Massachusetts
Essential Job Functions
Provides technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.
Conducts site surveys of customer sites and plans and designs systems installations.
Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements.
Communicates project status, deliverables, priorities and contingencies.
Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly.
Troubleshoots, diagnoses and applies logical solutions to installation problems.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, engineering or related field preferred
Three or more years of field or engineering experience
Experience working with customer technology and support requirements
Experience working with computer systems
Experience working with the company's hardware, software and equipment products
Experience working with various computer applications and ability to apply to situation
Good interpersonal skills to communicate and work with customers and team members
Analytical and problem solving skills
Organizational and time management skills
Good computer skills
Ability to resolve hardware/software problems
- Office environment
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities
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