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Travelers Senior Director Business Delivery - Claim Strategy Lead in Boston, Massachusetts

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Data Analytics, Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$115,600.00 - $190,700.00

Target Openings

1

What Is the Opportunity?

The Omnichannel strategy for claim is focused on delivering a delightful customer experience and expanded self-service for customers and claimants by leveraging various interaction channels and key capabilities offered by omnichannel platforms. It will also support operational efficiencies and improved employee experience aligned to Claim business goals.

The Business Delivery Senior Director, working collaboratively with technology leaders, is responsible for definition of the required capabilities, translated into epics and candidate features, which can be aligned with multiple Value Streams for execution. The Senior Director, Business Delivery, remains aligned with this work through execution to understand what and when the capabilities are being delivered in order to inform the business readiness planning and execution. They lead change management / business readiness planning and execution across impacted business areas. This is an individual contributor position and will not have direct reports.

Travelers offers a hybrid work location model that is designed to support flexibility.

What Will You Do?

  • Responsible for ownership of a high level business vision of high complexity and translating it into a strategy and capabilities; partners with finance and the business to ensure the business value of what is being delivered is defined.

  • Understands the business vision, strategies, operating vision, business imperatives and capabilities and how they work together to define technology imperatives and business capabilities.

  • Helps to define and shape both employee and customer facing, and analytic capabilities, that align with business’s strategic imperatives, focusing on projects leveraging new technology to maintain and expand our competitive advantage.

  • Directly leads definition and refinement of business need, solutions, process flows, and resulting epics and candidate features in partnership with the business leaders. Business vision and resulting strategies can be complex and cross-lines focused, and also align with Enterprise capabilities/priorities and assists with defining the performance goals, KPIs and key milestones for the proposed solutions.

  • Partners with business leaders in the analysis activities, requirements gathering and solution development to ensure business capability integrity is agreed to and works with business and technical architects to explore and define how the proposed solutions will fit into the overall Claim and Enterprise architecture.

  • Partners with business leaders to ensure delivery and execution of projects or programs to ensure business capability is realized. as well as to lead business readiness / change management / implementation of the capabilities being delivered as part achievement of the business goals and strategies.

  • Assists in the development of the strategy business value, providing input and driving balance of solution cost and benefit realization against capability goals and objectives.

  • In partnership with business and technology, develops the strategy roadmap identifying timeframes, deliverables, and dependencies; partners to proactively manage and mitigate risk and appropriately escalate issues.

  • Leads and facilitates updates with business senior leaders, and ensures decisions are made at the appropriate level. Demonstrates strong executive leadership communication capabilities and serves as a liaison to the business community to ensure that its needs are fully understood by the project team.

  • Participates in the acquisition of information and expertise to help inform forward looking capability strategies.

  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Experience in Omnichannel strategies and platforms

  • Experience in Voice and IVR channels strategy development and implementation

  • Prior experience in strategy development is preferred

  • Prior experience in project management preferred

  • Prior software delivery experience preferred

  • Prior management experience preferred

  • Bachelor’s or advanced degree preferred

  • Prior experience within the P&C industry is preferred

What is a Must Have?

  • A minimum of 6 years of related experience required.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

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