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VMware Senior Director, Customer Success Architects - Opportunity for Working Remotely in Boston, Massachusetts

Senior Director, Customer Success Architects

The Elevator Pitch: Why will you enjoy this new opportunity?

If you are a technology leader who enjoys collaborating with a team that is recognized as experts among experts, and if you are passionate about leading change in a dynamic business environment- this role is for you. The Sr Director, Customer Success Architects leads an industry elite Multi Cloud Infrastructure Architecture Team. This 50+ global team paves the path to customer success by translating customers’ long-term business objectives into actionable technology journeys in support of their overarching Customer Success Plan.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

Within the first 6-12 months, you will have established relationships within all levels of the team and across VMware, will be paving the path that leads our customers through their SaaS/Subscription journey, and will be viewed as a key contributor to VMware’s transition to SaaS/Subscription & the growth of Success 360.

You will lead the Customer Success Architect team to drive customer outcomes, product adoption and improved customer experience while creating a motivating environment that improves employee engagement. By empowering your team, customer success metrics (Customer Health, Time to First Value, Adoption, Consumption, and others) will show improvement.

Early wins may look like:

  • Enablingandfosteringpartnershipsbetweencustomer success and sales leaders to develop processes to smoothlyon-boardcustomerswithcomplex environments.

  • Establishedcross-franchise solutionsfor some of our topcustomers witha largeVMwarefootprints.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Technical acumen with a n emphasis i n Data Center Architecture

Provide broad technical acumen spanning Networking, Security, Storage, Day Two Operations, 3rd Party integrations, Application Architecture, Automation, and Multi Cloud Requirements. Coach and enable your team to accelerate success with VMware solutions, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration.

Field ing a Cha mpionship Caliber Team

Hire, on-board, develop, coach, and mentor premier technical talent. Set a clear bar for excellence. Drive role clarity, account coverage, project assignment and effective cross-team collaboration. Ensure the team delivers high quality production solutions that are resilient and successful.

Team leadership

Deliver transformational leadership to motivate and engage a team of top technologists. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization. Shape team skills development, orchestrate change management, manage performance, and build upon a team culture of diversity and inclusion.

Cross Functional skills to influence and guide customer outcomes & business results

Collaborate cross-functionally to drive informed decisions, with the ability to speak both broadly about a group of customers and specifically about a single customer, while creating line of sight to business results. Drive operational excellence, including timely consumption opportunity management and high-quality reporting and insights.

Minimum Requirements (Knowledge, skills, and abilities)

  • Strong technicalteamleadership experienceideally including architecture design servicesdelivery leadershipandC-levelbusiness&technical customer relationshipmanagement.

  • Abilityto map customer business needs to technology solutions.

  • History of creating an environment conducive to learning, technical creativity and problem solving.

  • Proven track record of leading and engaging a team of domain experts whose technical knowledge/experiencessurpasses their own.

  • Minimum 10+ years technical experience with an emphasis in infrastructureand multi-cloud.

  • Proven success managingaglobal and culturallydiverse team across a matrixed organizational model.

  • Proven track record ofcontinuous improvementthat resultedinimproved KPIs.

  • Excellent communications and interpersonal skills.

  • Naturalteam playerwitha desire to work with others for broader success.

  • Abilityto operate successfully in a rapidly changing environment.

  • Positive attitude, self-motivated,persistent, and inspiring.

What is the leadership like for this role? What is the structure and culture of the team like?

The Senior Director, Customer Success Architect is a highly collaborative role that is critical to the growth and success of VMware’s Success 360 offer. This leader will orchestrate engagement and collaboration with Sales, Support, Professional Services, Engineering, Product Marketing and Management, as well as Customer Success practitioners, to ensure customer focus and successful business outcome.

Where is this role located?

Remote: this role is fully remote and can be done anywhere in the United States of America.

What are the benefits and perks of working at VMware ?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .

  • Employee Stock Purchase Plan

  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

  • Generous Time Off Programs

  • 40 hours of paid time to volunteer in yourcommunity

  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmentaldisabilities

  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

  • Wellness reimbursement and online fitness and wellbeing classes

VMware

Our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.

At VMware, we have EPIC2 Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: http://www.vmware.com/company/careers/life-at-vmware.html . We want to hire epic people who enhance our diverse culture – people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity: http://www.vmware.com/company/careers/people-at-vmware.html

This job requisition is not eligible for employment-based immigration sponsored by VMware

Category : Services and Consulting

Subcategory: Solutions Architect

Experience: Business Leadership

Full Time/ Part Time: Full Time

Posted Date: 2021-07-30

VMware’s Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere – whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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