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Travelers Senior Director, Data Management in Boston, Massachusetts

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Analytics & Research

Target Openings

1

Job Description Summary

Join the Travelers Bond & Specialty Insurance Division within the Business Intelligence and Insights group. In this role you will serve as a Technical Business Analyst / Data Engineer supporting the data aspects of key strategic initiatives.

Positions within this family ensure data is properly managed and leveraged from Source to Storage to Delivery in the most efficient and effective way to benefit the organization. This position performs accountabilities under limited supervision oversees and optimizes data resources through: Provides strategic oversight and implementation approaches for data capture through delivery aligning with strategic business data principles and roadmaps . Develops and implements appropriate data governance policies and ensures compliance . Focuses on driving the business and IT organizations to deliver data solutions that balance the needs for operational efficiency and granular data needs required for innovative analytics. Provides data subject matter expertise to business and IT organizations . Oversees building of strategic model solutions including transformation logic, rules, tables and attribute relationships. Consistently generates new ideas and promotes data management vision . This job generally will lead others. Limited supervision: the employee uses his/her own creativity to get the job done. Decision making is left up to the employee. The employee receives assignments in general terms and is free to work out the details according to his/her own judgment. The employee is expected to interpret regulations and policies independently.

This role may be based remotely or office location.

Primary Job Duties & Responsibilities

  • Data Quality:

  • Accountable for strategies and policies to ensure data consistency, accuracy, timeliness, validity and completeness

  • Develops procedures and processes to certify data quality for business purposes

  • Performs complex data profiling and analysis; communicates results in support of data quality processes.

  • Meets with leadership to prioritize business data requirements and specifications

  • Data Governance:

  • Ensures adoption of defined data policies, standards and best practices across the line of business

  • Expertise in design, development and implementation of innovative governance practices, roles, responsibilities across multiple data management disciplines

  • Data Analysis:

  • Leverages data management knowledge to create strategic frameworks for business solutions.

  • Oversees root cause analysis and resolution of business data issues, including proposal and implementation of specification or procedural changes to address issue, working with impacted areas

  • Escalation point for customer requests (internal or external, e.g. data calls) of advanced complexity

  • Metadata Mgmt/ Data Catalog:

  • Applies expert understanding of overall physical and logical data model and of data relationships, mapping, lineage and business rules

  • Data Stewardship:

  • Facilitates connections among data stewards within your organization and across the enterprise

  • Establishes best practices and expected deliverables

  • Data Security:

  • Accountable for compliance of business intelligence reporting with applicable security policies.

  • Responsible for partnering with audit on compliance reviews

  • Responsible for partnering with Information security on policy content, creation, maintenance and awareness.

  • Data Culture:

  • Partners with enterprise colleagues to mature Travelers data culture

  • Knowledge Management:

  • Designs tools, processes and workflows to capture knowledge, find information and maintain its relevance

  • Actively promotes a knowledge sharing culture and value proposition while generating awareness of initiatives throughout the organization

  • Articulates and influences guiding principles and frameworks that align with the strategic vision

  • Oversees the creation, maintenance and governance of taxonomies and ensures its applicability to content and/or data

  • Advanced understanding and influencing of emerging trends and new technologies in knowledge management

  • Leadership:

  • Integrates work efforts within respective business and enterprise portfolios.

  • Oversees portfolios and ensures resources are appropriately aligned to implement on going projects, enhancements, initiatives and/or problem resolution.

  • Provides leadership by driving priorities, assigning work and coaching / mentoring unit members.

  • Responsible for the recruitment and development of needed talent for meeting long-term business goals.

Minimum Qualifications

  • Bachelors degree in STEM (Science, Technology, Engineering, Mathematics) or Business.

  • 8 years of relevant data and analytics experience required.

Education, Work Experience, & Knowledge

  • Technical Knowledge:

  • Master knowledge of Data Management tools, techniques and programing languages

  • Demonstrates advanced understanding of overall data models, data relationships, mapping lineage and business rules

  • Advanced SQL knowledge

  • Experience:

  • 12 years of data management or relevant analytics experience.

  • 5 years of leadership experience.

  • Certifications:

  • IDMA or DAMA Certifications

Job Specific Technical Skills & Competencies

  • Communication Skills:

  • Ability to communicate thoughts/designs/ideas in an unambiguous manner and adjusts communication based on audience.

  • Exhibits active and effective communication skills with team members - including active listening and effective written and verbal communication skills.

  • Effectively contributes and communicates with the immediate team and leadership.

  • Problem Solving & Decision Making:

  • Able to expertly diagnose root causes, solve complex problems, and collaborate effectively with business and technical teams.

  • Able to break a problem down into manageable pieces, evaluate potential risks/alternatives, and implement effective, timely solutions.

  • Carefully evaluates alternative risks and solutions before taking action including escalating situations as appropriate.

  • Demonstrates sound decision making and problem resolution skills.

  • Optimizes the use of all available resources.

  • Often consulted by team members and/or business partners for problem resolution and guidance.

  • Relationship Management:

  • Able to promote, maintain, and enhance partnerships across the organization to achieve objectives and engage stakeholders.

  • Able to influence project stakeholders and team members.

  • Practices objectivity and openness to others' views.

  • Able to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives, goals, and future data direction.

  • Planning and Project Management:

  • Demonstrates ability to identify critical project tasks and establish clear priorities while keeping the overall strategy in mind.

  • Effectively communicates risks, issues and escalates appropriately.

  • Able to accurately estimate the tasks and resources needed to complete assigned project work.

  • Demonstrates ability to understand relevant costs associated with assigned project work.

  • Leadership:

  • Exhibits team leadership and demonstrated ability to set the team’s goals, objectives and priorities.

  • Accountable for providing feedback and/or coaching

  • Strong influencer and/or consulting skills; builds consensus among a diverse group of enterprise-wide stakeholders.

Environmental / Work Schedules / Other

  • Operates standard office equipment.

  • Requires extended periods of computer use.

  • Requires extended periods of sitting.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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