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American Express Senior Manager - Client Management in Boston, Massachusetts

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

If you are ready to take your career to the next level by partnering with a portfolio of strategic merchants, American Express invites you to apply for an opportunity within the Regional Centralized Client Group.

The Regional Centralized Client Group sits within Global Merchant and Network Services, which acquires and manages relationships with millions of merchants around the world that accept American Express. The Regional Centralized Client Group is responsible for overseeing some of the largest and most strategic U.S. – based Government merchants. Our goal is to be an indispensable payments partner to our merchants and to help them grow by delivering differentiated products and services.

The role of the Senior Manager, Client Management – State and Local Government, offers the opportunity to leverage strong relationship management, consultative selling, strategic thinking, and innovation skills to drive incremental American Express spend with merchants, while working in a challenging and collaborative environment. This is a unique and high-profile opportunity for an experienced relationship manager to oversee a portfolio of some of our largest and most strategic State & Local Government merchants including the States of Florida, North Carolina, South Carolina and Georgia.

This position is for a professionally mature business leader who can take ownership of high profile and complex initiatives with multiple senior-level touch points across the company. A robust strategic background, ability to think innovatively, strong financial and analytical skills, and the ability to lead in a fast-paced, highly complex and matrixed environment is required.

Specific responsibilities include:

  • B usi ness Development: Drive charge volume growth, revenue and profitability using in-depth knowledge of merchant’s business/industry and American Express Products and Services.

  • Negotiation: Develop innovative partnerships and negotiate profitable deal constructs for Card Acceptance Agreements

Strategy Development: Uncover opportunities to increase spend on American Express products through innovative partnership opportunities and through creation of profitable deal constructs, value levers, and pricing scenarios

P&L Management: Optimize client profitability and develop various pricing proposals and strategic growth

plans

Relationship Management : Cultivate and leverage relationships across American Express and the merchant to identify and implement solutions to grow and expand share

Minimum Qualifications

  • Location: Virtual based in Florida, Georgia, North Carolina or South Carolina

  • Experienced relationship manager with proven ability to develop strong client relationships, sell-in B2C andB2Bprograms and initiatives,and uncovernew opportunitiestogrow revenueandshare

  • Mustdemonstrate strong executivepresenceinternallyandexternally,withtheabilitytoleadseniorlevel

  • discussionswithclientstoinfluencedecision-makinganddriveresults

  • Demonstrate a great sense of curiosity to generate ideas, problem-solve, and to identify new opportunitiesforbusinessgrowth

  • AbilitytoinfluenceothersandworkcollaborativelyacrossAmexteamstoensureseamlessintegrationwith

  • keypartnersinPricing,Risk,Operations, Payments ConsultingandLegal

  • Proven consultative selling skills with a demonstrated ability to close deals and drive results on a timelybasis

  • Experiencewithnegotiations,understandingthefinancialsofcardacceptance,industryeconomicsand

  • profitabilitylevers

  • Must be highly customer-focused and results-driven, with the ability to work on multiple initiativessimultaneously bothautonomouslyandaspartofa team

  • Ability to collaborate and work effectively at all levels with a proven ability to influence without direct authority

  • Strongverbal,written,analyticalskills, and attention to detail;abilitytomanageeffectivelyupstream

  • Bachelor’s Degreerequired and minimum 3 years of relevant experience,MBAaplus

  • Rolewill requirefuturetravel(50%)

  • Location: Virtual based in Florida, Georgia, North Carolina or South Carolina

Will Not Provide Sponsorship:

  1. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries

  • Bonus incentives

  • 6% Company Match on retirement savings plan

  • Free financial coaching and financial well-being support

  • Comprehensive medical, dental, vision, life insurance, and disability benefits

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Sales

Primary Location: United States

Other Locations: US-South Carolina, US-Florida, US-Georgia, US-North Carolina

Schedule Full-time

Req ID: 24001740

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