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Salesforce.com, Inc Senior Manager, Global Program Engagement in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

About Customer Success Group at Salesforce

Salesforce’s worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We establish relationships with our customers, learn about their businesses, and drive value based results. Our motto for our customers is "Your Success is our Success"!

About the Position

The Global Program Engagement Manager drives the adoption of Salesforce’s most critical programs with key customers, so they can continue to realize value with their technology investments. This dynamic and diverse team engages with our top strategic customers as trusted advisors, driving scalable and unique solutions.

This person will work closely with multi-functional teams to develop program content with product teams, and ensure other customer facing teams are armed with the right materials to drive adoption.

The ideal candidate will be a champion of critical Salesforce programs, takes a consultative approach working with a multifaceted list of customers, and can provide critical feedback back to the organization to drive better program adoption globally.

Responsibilities

  • Increase customer adoption related to critical company programs

  • Develop trust based relationships as the point of contact for all program engagements for key customer accounts and provide ongoing expertise

  • Identify key challenges and develop solutions. Synthesize customer feedback and concerns to drive critical product & policy decisions

  • Engage & build key relationships within Business, IT, and Information Security teams

  • Drive common agendas and joint workshops that include, IT, Security, Compliance & Audit, Legal & Privacy teams

  • Provide inputs to the product management and engineering organizations with customer-generated requests and security and compliance education and training to various internal organizations.

  • Drive multi-functional team meetings to deliver solutions while mitigating risks and resolving issues.

Experience

  • 5 years of shown functional with Salesforce technologies.

  • Salesforce Certifications like Administrator, Platform App Builder or Consultant certifications.

  • Experience working with external customers and partners. Comfortable leading group discussions including crafting and communicating materials tailored to a customer’s individual needs.

  • Exposure to Identity, Access and Authentication technology such as SSO, Directory-based authentication, Multi-factor Authentication, logging & event monitoring technologies, encryption, key management, and permission management using internal and external stores.

  • Experience with the Salesforce Platform and its free and paid security capabilities like User Access Management and Shield

  • Great to have Information Security Certifications like CompTIA Security+, Certified Cloud Security Professional (CCSP), CertifiedInformationSystemsSecurityProfessional (CISSP), or Certified Information Security Manager (CISM), CIPT.

For Colorado-based roles: Minimum annual salary of $75,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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