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Deloitte Senior Manager, IT Account Manager in Boston, Massachusetts

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

The work you'll do

The US Account Manager is responsible for the management of day-to-day customer priorities, process/capability mapping, developing and executing the technology strategy/roadmap, ensuring successful program/service delivery, and relationship management with business stakeholders. Is the point of contact to aggregate and track all customer requests and demand.

Role:

  • Prioritizes customer demands and technology investments, with oversight from TPL, from both business and technology perspectives

  • Identifies, analyzes and evaluates needs/expectations with business stakeholders, to ensure consistency with existing services (potential redundancy, overlap, etc.) and current technology and architecture strategic orientations

  • Provides eminence to shape and influence customer business priorities (conduct business development)

  • Shapes demand into a business capability process mapping and business architecture to gain customer alignment

  • Performs the "hands on" creation/review of the following work products:

  • Develop business value management and realization plans with the customer

  • Leads MF/Country/Geo demand and assists in aggregating global demand

  • Account Technology Strategy/Roadmap

  • Account-specific reports against KPIs

  • Account-specific SLAs

  • Maintains full knowledge of account-aligned product portfolio and corresponding portfolio health

  • Assists in resolving any issue raised by customer (technical or non-technical, across business and technology teams)

  • Acts as "reference leader" in the Global Service Catalog for all account-related services, and ensure, together with the Service Delivery Leader, application of the Global Service Management Framework (defined by GSSC team in TME)

  • Manages day-to-day business relationship and acts a single point of aggregation and tracking of all customer operational demands and requests regarding running or future IT services

  • Coordinates and facilitates - alongside TPL - stakeholder touchpoints and interaction

    The Team

Information Technology Services (ITS) helps power Deloitte's success. ITS is the engine that drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

    Qualifications:

  • 10+ years of experience working and/or supporting Information Technology

  • Relationship management skills with different levels of stakeholders

  • Strong business understanding and business process knowledge; specific knowledge of and relationships within business to which they are aligned

  • Experience in Technology delivery specifically within Software Delivery is ideal.

  • Working & managing portfolio financials and reducing TCO

    Preferred

  • A Bachelor's degree in Computer Science, Business Administration, related discipline, and/or equivalent experience in a related field. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments

  • Experience with SAFe and interacting with DevSecOps teams

    The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $115,000-$236,000.

    You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

EA_ExpHire

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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