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American Express Senior Manager - Product Development in Boston, Massachusetts

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products, customer servicing solutions, and engaging membership experiences. We often collaborate with top technology companies and strategic partners to bring products to market.

We are looking for a Senior Product Manager to launch and manage new Peer-to-Peer (P2P) payment features and products for Amex Card Members. We recently launched Amex Send & Split for U.S. consumer Card Members, which allows them to seamlessly send money and split Card purchases with any other Venmo and PayPal user, right from the Amex App. The person taking this role will work on enhancing our Send & Split product, developing new features for Send & Split, and developing new P2P products. They will be required to work cross-functionally to identify customer needs, drive the customer experience, define and articulate requirements, deliver product features, and evolve the product backlog. The Senior Product Manager will represent the product with internal and external audiences, acting as the main point of contact with any partner product teams.

Primary responsibilities

  • Balance the needs of customers, internal stakeholders, leadership, and partners, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog

  • Collaborate with internal teams to shepherd your product through the development process, advocating to create the best outcomes

  • Partner with engineers and solutions architects to identify technical solutions, assess technical tradeoffs, define API specs, and deliver product features/platform capabilities

  • Set and track development/release timelines, navigate intricate dependencies, and communicate impacts to stakeholders

  • Form hypotheses, define metrics, analyze KPI’s, and collect customer feedback in order to continuously improve the product and refine feature backlog

  • Coordinate across internal/external teams to launch features in market and manage products post-launch

  • Implement procedures and processes for customer service, operations, and production support

  • Document and distribute requirements, process flows, and data flows

  • Support Business Development and Marketing teams with go-to-market strategy and execution

  • Digest legal regulations/requirements and create the best outcome possible for customers while meeting those requirements

  • Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolution

Qualifications

Minimum Qualifications:

We are seeking a Senior Product Manager with a passion for technology, a clear focus on the customer, strong communication skills, and the ability to provide clarity and direction across teams.

Key qualifications are:

  • 5 years experience in new product development, product management, or similar role

  • Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality

  • Understanding of tech and product development processes, known as a business person who can talk tech

  • Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain buy-in, make an informed decision, and support that decision with compelling evidence

  • Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mindset

  • Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project

  • Determination to deliver the best outcome for our customers

  • Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving

  • Skilled at transitioning back and forth between big picture strategy and nitty gritty details

  • Adaptability; able to change your approach based on your audience

  • Team player, flexibility, and comfortable with ambiguity

  • Highly organized

  • Willing to take initiative and be accountable for results

  • Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment

  • Willingness to be creative within the bounds of the highly regulated environment that is, financial services

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Job: Marketing

Primary Location: United States

Schedule Full-time

Req ID: 21026925

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