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Oracle Senior Manager, Support Services in Boston, Massachusetts

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Manager, you will have successfully managed in past assignments for several years, in addition to having been an effective technical or professional contributor. You may also be responsible for one or more functional areas chartered with both staff and customer goals. Overall, you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources.

Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet business needs. BS (or technical equivalent) is preferred. Five or more years of technical or professional experience in addition to three or more years of experience in a management or other leadership role (preferably in a support environment).

If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 92795BR in the subject line of the email.

Responsibilities

The Application Managed Services team is looking for a Senior Manager, Support Services to oversee regional responsibilities for Oracle Cerner client support relationships. You will lead strategy and ownership of multiple client relationships with a high degree of variability, manage an organizational or regional span of internal associates, and provide oversight and guidance as needed. As the Senior Manager, Support Services you will deliver recurring reviews of client support metrics to organizational or regional executive leadership, recommending impact strategies and Lead cross-functional collaboration with internal and external stakeholders to execute client vision, objectives, and strategy. You will manage complex client and associate matters, drive internal organizational initiatives, also lead, direct and review the team’s work to achieve operational or functional targets or objectives with significant contribution towards the achievement of immediate and short-term results for the team, department and organization

Basic Qualifications

  • At least 10 years of total combined related work experience and completed higher education including:

  • At least 3 years of Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience

  • At least 7 years of Additional work experience directly related to the duties of the job and/or completed higher education

  • Receipt of the appropriate government security clearance card applicable for your position

  • Due to the client contract you will be assigned, this position requires you to be a U.S. citizen

Preferred Qualification

  • At least 3 years of people management, matrix management, project management or other indirect leadership work experience

Expectations

  • Must reside in or be willing to relocate to the Seattle, WA Metropolitan area; or live within 60 miles of an approved virtual city

  • Willing to participate in on-call rotation as needed

  • Willing to travel up to 80% as needed

  • Willing to work additional or irregular hours as needed and allowed by local regulations

  • Work accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

  • Perform other responsibilities as assigned

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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