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Marriott Senior Manager – Technology Deployments and Implementations US & CAN in Boston, Massachusetts

Job Number 24010283

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

As we continue to expand our portfolio of technology projects, we are seeking a motivated and experienced Technology Deployments leader to ensure seamless integration and compliance of technology projects deploying across our franchise and managed hotels. This individual leads a team that is responsible for managing and resolving critical issues and challenges that may arise during the deployment of technology projects and works very closely with the deployment project managers with tracking progress, managing escalations to drive compliance of hotels within the projects’ deadlines. This role requires a strong leader with a deep understanding of hotel technology, project requirements, and a proven achievement in successfully leading technology deployment teams to success. Manages vendor responsibilities when applicable. Occasional travel required.

Education and Experience

Required:

  • Undergraduate degree or equivalent combination of education, technical training, or work/military experience

  • 7+ years’ progressive and relevant experience managing technical services and/or technical implementation/deployments

  • 3+ years project management experience that includes experience with tools such as PowerBI and JIRA

  • Supervisory or Management experience

Preferred Qualifications and Experience

  • Project Management Certification (PMP)

  • SCRUM Master/Agile experience

  • Proficiency in Business Intelligence Tools

  • Proven track record of leading teams through process improvement and adherence to standards

  • Strong business acumen and in depth understanding of hotel operations and processes

  • Experience in developing and leading effective Business Relationships with Senior Leaders

  • Experience in managing a project team and influencing the work of others across the organization

  • Working knowledge of Marriott Information Technology Standards

  • Experience in change control processes

  • Exceptional written and verbal communication and presentation skills

  • Availability to work outside of traditional business hours to facilitate project events as needed

Candidate Attributes:

  • Strong interpersonal communications skills

  • Excellent listening and documentation skills

  • Solid organizational and analytical skills for planning, coordinating and monitoring implementations

  • Ability to identify and recommend approaches to address risks in a positive manner

  • Effective presentation and public speaking skills

  • Negotiate issues resolution with key stakeholders, including senior leaders

  • Ability to consistently negotiate a “win-win” outcome

CORE WORK ACTIVITIES

  • Operates independently and leads the team in managing complex, high-priority concerns to ensure the successful implementation of on time technology deployments.

  • Collaborates with director and project managers to define and prioritize deployments of technology initiatives aligned with US & Canada Continent IT organization’s goals and roadmap.

  • Continuously monitors the deployment process for potential issues and risks with projects being deployed and partners with various stakeholders to find resolution

  • Defines and follows clear criteria for escalating issues to various stakeholders based on severity, complexity, and potential project impact.

  • Provides regular and concise reports to leadership and stakeholders regarding escalated issues and their resolution status.

  • Responsible for tracking project progress and escalations and works with business analyst to ensure continent IT reporting is accurate and timely

  • Facilitates collaboration between various teams to ensure a cohesive approach to issue resolution.

  • Gathers, leads and manages the onboarding of resources to support project deployments.

  • Establishes a continuous feedback loop to capture insights and lessons learned from escalated issues for future projects.

  • Develops and drives process optimization to improve overall deployment efficiency and effectiveness.

  • Participates in regular meetings with project managers to provide progress updates, raise concerns, establish synergies and partner to find solutions when challenges arise.

Candidate Attributes:

  • Strong interpersonal communications skills

  • Strategic planning and thought leadership

  • Excellent listening and documentation skills

  • Solid organizational and analytical skills for planning, coordinating and monitoring implementations

  • Ability to identify and recommend approaches to address risks in a positive manner

  • Effective presentation and public speaking skills

  • Negotiate issues resolution with key stakeholders, including senior leaders

  • Ability to consistently negotiate a “win-win” outcome

Managing Work, Projects, and Policies

  • Coordinates and implements work and projects as assigned.

  • Generates and provides accurate and timely results in the form of reports, presentations, etc.

  • Analyzes information and evaluates results to choose the best solution and solve problems.

  • Develops specific goals and plans to prioritize, organize, and accomplish work.

  • Sets and tracks goal progress for self and others.

  • Monitors the work of others to ensure it is completed on time and meets expectations.

  • Provides direction and assistance to other organizational units’ policies and procedures, and efficient control and utilization of resources.

Leading Team

  • Creates a team environment that encourages accountability, high standards, and innovation.

  • Leads specific team while assisting with meeting or exceeding department goals.

  • Makes sure others understand performance expectations.

  • Ensures that goals are being translated to the team as they relate to tracking and productivity.

  • Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

  • Understands employee and develops plans to address need areas and expand on the strengths.

  • Provides the team with the capabilities needed to meet or exceed expectations.

  • Leads by example demonstrating self-confidence, energy and enthusiasm.

Conducting Human Resources Activities

  • Acts proactively when dealing with employee concerns.

  • Extends professionalism and courtesy to employees at all times.

  • Communicates/updates all goals and results with employees.

  • Meets semiannually with staff on a one-to-one basis.

  • Establishes and maintains open, collaborative relationships with employees.

  • Solicits employee feedback.

  • Interviews job candidates and assists in making hiring decisions.

  • Receives hiring recommendations from team supervisors.

  • Ensures orientations for new team members are thorough and completed in a timely fashion.

  • Observes behaviors of employees and provides feedback to individuals.

California Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.

Colorado Applicants Only: The salary range for this position is $96,038.00 to $190,154.00 annually.

Hawaii Applicants Only: The salary range for this position is $116,205.00 to $209,169.00 annually.

New York Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.

Washington Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 35 days after the date of this posting, 1/18/2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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