Plymouth Rock Assurance Senior Network Engineer in Boston, Massachusetts
This position reports to the Telephony/Network Supervisor in Boston and is responsible for the effective, design & implementation of network solutions in conformance with Plymouth Rock Assurance’s network policies, processes, procedures, standards, and guidelines.
Analyze performance of data network, including usage and load patterns and systems responses.
Monitor system performance, troubleshoots outages, and manages vendors to ensure optimal system performance.
Maintain a complex wired and wireless network infrastructure supporting distributed business applications as well as E-Commerce, VoIP, and video.
Troubleshoot and analyze network communication failures and congestion.
Help resolve production problems in a large-scale environment impacted by a network issue.
Escalate network carrier issues as necessary
Generate vendor quotes for network hardware, software, and support contracts
Design, maintain, and manage an enterprise-wide network infrastructure hierarchy
Develop and document system standards for computer and network devices
Create and update documentation of the networking environment including inventory of equipment as well as documentation of vendor activities
Develop implementation plans, test plans, and project timelines for various network projects
Maintain knowledge of network environment in conjunction with business applications and systems
Ordering/troubleshooting/Vendor Management– i.e. Data circuits, , network equipment , 3rd party vendors.
Participate in any daily review of System Status, Monthly Reboots, various daily system requirements
Where necessary, plan for management or phasing out of legacy systems. Select, deploy, and utilize appropriate tools for monitoring, reporting and routing of traffic on the network.
Provide technical consulting to IT and other departments..
Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.
Work with vendors to ensure the best pricing, delivery, and service.
Remain current on new transport protocols, products, and standards.
Integrate telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.
Collaborate with network administrators to ensure that VoIP traffic is optimized over network resources
Ensure the development and use of an effective preventive maintenance program suitable to meet the operation objective of "99.9% availability"
Additional duties as requested or required.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Respond to all system problems on a 7 x 24 basis take part in on call rotation and Monthly Maintenance processes.
BS/MS (CS/EE preferred) or equivalent work experience, advanced degree a plus
Minimum Cisco Certification CCNP
Demonstrated experience with multiple Cisco router (ASR 1000, ISR 4000) and switch (9500, Catalyst & Nexus 9300, 3650) suite of products
Familiarity with Cisco Meraki Wireless Controllers and Access Points
5 plus years of design and implementation experience of routing and switching with Cisco hardware/software including L1/L2/L3 design principles
Experience working with OSPF.
5 plus years hands-on networking experience in a mission-critical production environment of 50+ servers using Microsoft Windows and Linux based technologies
Knowledge and understanding of RADIUS Server/Authentication
Experience with Cisco ASA/Firepower firewalls, including hardware and software upgrades, migrations, rule additions, NATs, routing, and troubleshooting
Knowledge of load balancing technologies including installation, software upgrades, building VIP’s, error handling, and L4 concepts
Design/troubleshooting of spanning tree, routing protocols, IP network address subnetting and NATs
Hands-on experience with enterprise-grade network monitoring systems a plus
Experience using WAN technologies, circuit technologies like EPL, T1, Frame Relay and WAN routing protocols such as MPLS and BGP
Ability to perform packet level analysis with network protocol analyzer software tools
Experience using Internet and networking technologies such as DNS, DHCP, SMTP, SNMP, & NTP
Strong project management and interpersonal skills required
Work well in a team environment as well as individually
Ability to prioritize and multi-task day-to-day assignments and project work
Strong communication skills – oral and written
Proficient in MS Office computer skills (Visio, Outlook, Excel, Word, etc.)
Strong problem solving & analytical skills
Knowledge of Quality of Service (Campus and WAN) and routing and switching
The ability to occasionally lift and rack network gear weighing up to 30 pounds.
The ability work in tight network closets or wiring areas to troubleshoot when needed.
The ability to travel to remote branch locations to troubleshoot as necessary
Job ID: 2020-1313
External Company URL: www.prac.com/
Street: 695 Atlantic Ave