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Plymouth Rock Assurance Senior Network Engineer in Boston, Massachusetts

This position reports to the Telephony/Network Supervisor in Boston and is responsible for the effective, design & implementation of network solutions in conformance with Plymouth Rock Assurance’s network policies, processes, procedures, standards, and guidelines.

  • Analyze performance of data network, including usage and load patterns and systems responses.

  • Monitor system performance, troubleshoots outages, and manages vendors to ensure optimal system performance.

  • Maintain a complex wired and wireless network infrastructure supporting distributed business applications as well as E-Commerce, VoIP, and video.

  • Troubleshoot and analyze network communication failures and congestion.

  • Help resolve production problems in a large-scale environment impacted by a network issue.

  • Escalate network carrier issues as necessary

  • Generate vendor quotes for network hardware, software, and support contracts

  • Design, maintain, and manage an enterprise-wide network infrastructure hierarchy

  • Develop and document system standards for computer and network devices

  • Create and update documentation of the networking environment including inventory of equipment as well as documentation of vendor activities

  • Develop implementation plans, test plans, and project timelines for various network projects

  • Maintain knowledge of network environment in conjunction with business applications and systems

  • Ordering/troubleshooting/Vendor Management– i.e. Data circuits, , network equipment , 3rd party vendors.

  • Participate in any daily review of System Status, Monthly Reboots, various daily system requirements

  • Where necessary, plan for management or phasing out of legacy systems. Select, deploy, and utilize appropriate tools for monitoring, reporting and routing of traffic on the network.

  • Provide technical consulting to IT and other departments..

  • Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.

  • Work with vendors to ensure the best pricing, delivery, and service.

  • Remain current on new transport protocols, products, and standards.

  • Integrate telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.

  • Collaborate with network administrators to ensure that VoIP traffic is optimized over network resources

  • Ensure the development and use of an effective preventive maintenance program suitable to meet the operation objective of "99.9% availability"

  • Additional duties as requested or required.

  • Regular, consistent and punctual attendance.

  • Must be able to work nights and weekends, variable schedule(s) as necessary.

  • Respond to all system problems on a 7 x 24 basis take part in on call rotation and Monthly Maintenance processes.

  • BS/MS (CS/EE preferred) or equivalent work experience, advanced degree a plus

  • Minimum Cisco Certification CCNP

  • Demonstrated experience with multiple Cisco router (ASR 1000, ISR 4000) and switch (9500, Catalyst & Nexus 9300, 3650) suite of products

  • Familiarity with Cisco Meraki Wireless Controllers and Access Points

  • 5 plus years of design and implementation experience of routing and switching with Cisco hardware/software including L1/L2/L3 design principles

  • Experience working with OSPF.

  • 5 plus years hands-on networking experience in a mission-critical production environment of 50+ servers using Microsoft Windows and Linux based technologies

  • Knowledge and understanding of RADIUS Server/Authentication

  • Experience with Cisco ASA/Firepower firewalls, including hardware and software upgrades, migrations, rule additions, NATs, routing, and troubleshooting

  • Knowledge of load balancing technologies including installation, software upgrades, building VIP’s, error handling, and L4 concepts

  • Design/troubleshooting of spanning tree, routing protocols, IP network address subnetting and NATs

  • Hands-on experience with enterprise-grade network monitoring systems a plus

  • Experience using WAN technologies, circuit technologies like EPL, T1, Frame Relay and WAN routing protocols such as MPLS and BGP

  • Ability to perform packet level analysis with network protocol analyzer software tools

  • Experience using Internet and networking technologies such as DNS, DHCP, SMTP, SNMP, & NTP

  • Strong project management and interpersonal skills required

  • Work well in a team environment as well as individually

  • Ability to prioritize and multi-task day-to-day assignments and project work

  • Strong communication skills – oral and written

  • Proficient in MS Office computer skills (Visio, Outlook, Excel, Word, etc.)

  • Strong problem solving & analytical skills

  • Knowledge of Quality of Service (Campus and WAN) and routing and switching

  • The ability to occasionally lift and rack network gear weighing up to 30 pounds.

  • The ability work in tight network closets or wiring areas to troubleshoot when needed.

  • The ability to travel to remote branch locations to troubleshoot as necessary

Job ID: 2020-1313

External Company URL:

Street: 695 Atlantic Ave