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WindStream Communications Senior Product Manager Consultant in Boston, Massachusetts

Senior Product Manager Consultant

United StatesReq #1130

Thursday, June 20, 2024

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

  • As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.

  • Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.

  • Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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About the Role:

As a Product Manager for Kinetic, you will act as the owner for the development, management, and maintenance of products critical to Kinetic’s success. You will be responsible for identifying customer needs, market research, feature/function and service definition, vendor agreements, product roadmaps and lifecycle, and financial performance of your products. You will be expected to be as comfortable discussing the features and functionality with the sales team and end users as you are with discussing the underlying technology and systems with engineers and IT.

What You’ll Do:

  • Lead the evolution of Kinetic’s voice and collaboration services delivering products that meet the communication needs of our residential and small business customers.

  • Ability to quickly analyze market needs, research solutions, and build comprehensive requirements to promote your products’ benefits to our customers and the business.

  • Lead financial review of product performance including run rates, margins, sales rates, roadmap development impacts, and forecasts.

  • Define and provide direction into the activities and priorities for development and operational teams focused on products.

  • Oversee partner relationship standards to insure excellent customer experiences.

  • Understand the technical capabilities and feature/functionality of the products and translate for sales/customer consumption.

  • Analyze customer support issues and identifying trends leading to continual improvement in the voice and collaboration services offered by Kinetic.

  • Develop data driven models to drive product growth, prioritize development, and build and maintain product roadmaps.

Do You Have:

  • An understanding of the requirements on communications providers related to tariffs, taxes, and similar regulatory requirements.

  • In depth knowledge on POTS, VOIP, PRI, SIP Trunking, Unified Communications, and similar technologies.

  • Experience as the product manager working in agile development environments.

  • Comfort in technical and business discussions and the ability to transform the communication between both environments

  • History of handling and negotiating large business contracts with partners and vendors.

  • Bachelor’s Degree, MBA preferred, in Business, Marketing, Technology, or equivalent work experience.

  • Minimum 5 years’ experience providing product direction to high performing teams.

  • 5years’ experience in voice or IT services product management or equivalent experience in an Engineering or Sales Engineering capacity in a technology provider environment

  • Demonstrated experience building business cases and performing product performance analysis.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% |Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%|Equipment Used in Job Performance/Working Environment: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

The starting compensation range for this job is $$89,300 to $ $117,200.

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Our Benefits:

  • Medical, Dental, Vision Insurance Plans

  • 401K Plan

  • Health & Flexible Savings Account

  • Life and AD&D, Spousal Life, Child Life Insurance Plans

  • Educational Assistance Plan

  • Identity Theft, Legal, Auto & Home and Pet Insurance

  • https://windstreambenefits.com

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

  • WinVets – Veteran Employee Resource Group

  • WOW – Women Employee Resource Group

  • WINPRIDE – LGBTQ+ Employee Resource Group

  • WBPN – Black Professional Resource Group

  • WARG – Ability Resource Group

  • LaFamilia –Hispanic Resource Group

  • AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Other details

  • Job FamilyMarketing

  • Job FunctionProduct Management

  • Pay TypeSalary

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