Massachusetts Information Technology Jobs

Search for Jobs in Information Technology
MassHire JobQuest Logo

Job Information

Highmark Health Senior Program Manager - ISRM (Service portfolio and program delivery) in Boston, Massachusetts

Company :


Job Description :


This job is responsible for successful definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies between a group of projects and/or related activities within the constraint of scope, quality, time and budget and under circumstances involving moderate-impact risk factors. Through influence, manages a matrix group of employees and contractors who serve on project teams and/or within departmental work groups to achieve a coordinated benefit. Establishes delivery of product and technology application capability roadmaps and oversees implementation and delivery of multitenant enterprise programs. Develops and communicates a impact analysis, including quality and risk across the capabilities. As part of the delivery team, the incumbent leads to ensure sustainability through change management methodology and engagement. Leads activities related to collecting, analyzing, and reporting on key performance indicators including developing dashboards, scorecards, forecasting, trending, tracking results, and executive presentations. Serves as a mentor to other Program Managers.


  • Cross-functional collaboration and interdependency management between a group of projects, products/technologies, functions and/or customers.

  • Work with the executive sponsor of a corporate program and other management as required to achieve the objectives of a defined corporate program. Acquire detailed understanding of the business objectives for an assigned area.

  • Ensure clear lines of communication including but not limited to; transparency to the business on upcoming security initiatives, identifying impact to the business and to consumers, helping shape remediation, and developing external and internal communications

  • Measure program effectiveness and report accordingly on progress.

  • Work with Executive Sponsor and Business Owner of a Program, and other management as required, to achieve the Program objectives.

  • Measure program effectiveness and report accordingly on progress.

  • Utilize change management methodologies to mitigate identified security risks.

  • Other duties as assigned or requested.



  • Bachelor's Degree in Business Education, Marketing or Information Systems


  • Six (6) years relevant, progressive experience


  • Master's Degree in Business Administration or Business Management



  • 7 years in IS/IT or IT Security


  • 5 years of Project/Program Management

  • Cyber or IT foundation of knowledge to deliver outcomes in a fast paced environment.

  • Must be able to collaborate and communicate with multiple stakeholders, and at executive levels.

  • Must be able to work in a large cross functional environment, requiring attention to detail, but with an agile mindset.

  • Measured experience delivering outcomes for programs within the IAM, SOC, and /or Attack Surface Mgmt (Vuln Governance, or IoT) service areas.

  • ADKAR (Change Management) is preferred over PMP

  • Some consulting experience will be helpful in this role, given the approach to service delivery and support



  • None


  • PMP



  • Change Management

  • Presentation Delivery

  • Prioritizing

  • Analytical and Logical Reasoning/Thinking

  • Communication Skills

  • Experience with Conflict Resolution

  • Experience with Risk Mitigation Planning

  • Customer Relationship Management

  • Customer Relationship Management Skills

  • Strong Interpersonal and Leadership Skills

  • Solid Organizational and Planning Skills

Language (Other than English):


Travel Requirement:

0% - 25%


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:


Pay Range Maximum:


Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J241086