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Microsoft Corporation Senior Program Manager Lead in Boston, Massachusetts

Are you interested in working for one of the most impactful and emerging areas in Microsoft, and passionate in advancing Microsoft’s Cloud Solutions strategy? Are you interested in a technology start-up like environment, working with highly energetic team, and passionate about working on latest technologies (Azure, Teams, Power Platform, Data & AI etc). to solve critical business problems ? Do you want to be part of the journey to build world-class Customer Success Engineering team for one of largest corporates in the world ? If so, then look no further than the Customer Success Apps & Engineering Team!

Customer Success team will drive business usage of our multi-cloud strategy and help customers realize business value for their investments, by supporting the Customer Success field teams with programmatic and scalable assets. Customer Success Apps & Engineering team is looking for a Principal Program Manager Lead who has strong customer empathy, understands cloud solutions and selling strategy, brings strong technical expertise, high-energy and positive attitude to build customer success focused engineering products and solutions, that will enable Microsoft customers achieve digital transformation through successful adoption of Microsoft Cloud solutions.

We are looking for a strong Technical Program Manager (TPM) who thinks strategically, works pragmatically in a dynamic environment, values and enjoys delivering engineering solutions across a matrix of partner teams. In this role, you will identify critical business challenges and opportunities to increase consumption/usage using Microsoft cloud solutions, and then build engineering products and solutions as part of Customer Success Apps & Engineering team. You will own products and solutions end-to-end, and will be responsible for product planning, user experience, user trainings, documentation, product adoption and overall customer satisfaction.

Responsibilities

  • Build and manage partnerships with business and engineering stakeholders across multiple organizations

  • Translate business requirements into strategy for large scale engineering solutions

  • Define OKRs, drive prioritization and semester planning to build roadmap of multiple product/services

  • Drive product adoption through change management, landing , training and evangelization

  • Effectively communicate product plan s, progress towards business goals and status through reports and news letters

  • Drive strategic decisions and execution to help build engineering solutions to improve customer experience

  • Contribute to architectural and design discussions to drive right technologies to build enterprise grade solutions

Qualifications

Minimum Qualifications:

  • 5-8 years of technical program management experience in delivering multiple software products and services with end-to-end ownership

  • 5+ years of experience defining and driving the vision, goals, and product roadmap making meaningful impact on top level business

  • Collaborate effectively within team and across orgs to manage stake-holders, drive alignment and synergies to deliver impact

  • Excellent writing skills to deliver functional and technical specs, formal presentation and interpersonal skills

  • Ability to communicate ideas effectively with engineers, leadership team as well as non-technical partners and customers

  • Demonstrate the Model, Coach, Care principles in leading a team of talented PMs in each product area.

  • Bachelor's degree in Computer Science Engineering, Information Technology or equivalent work experience

Additional Qualifications:

  • Business acumen and customer focus to understand customer scenarios and translate them as product/solution requirements

  • Experience across internal and external cloud solutions and deep understanding in competitive landscape

  • Drive engineering execution and delivery across all the disciplines to deliver scenarios and features with very high quality

  • Great problem-solving skills with strong technical proficiency and strategic thinking.

  • Experience in analyzing data, deriving actionable insights to drive impactful engineering solutions

  • Ability to be influential and impactful in cross-group and matrixed team environments

  • Attitude to learn new areas and ability to adopt quickly to dynamic business conditions

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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