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Blue Cross Blue Shield of Massachusetts Senior Program Manager of Health Equity in Boston, Massachusetts

Ready to help us transform healthcare? Bring your true colors to blue.

BCBSMA’s Diversity, Equity, and Inclusion (DEI) Vision is to create an inclusive and diverse organization that actively embraces the uniqueness of our associates, partners, and community to drive growth and support our core values. To support and execute on the DEI Vision, BCBSMA has an internal DEI council and 5 Pillars, one of which is the Care Pillar. The Care Pillar is focused on measuring, reducing, and developing interventions to address the inequities in care among our members. The Senior Program Manager has primary responsibility for driving and executing large projects and/or strategy development focused on health equity, supporting the Care Pillar. This position will assist in the development of measures to evaluate initiatives, leadership of efforts to align health equity initiatives across the enterprise and ensure the integration and effectiveness of cross-functional activities. This position will report directly to the Director of Health Equity in Performance Measurement and Improvement.

Key Accountabilities:

  • Drive the prioritization of efforts to deliver a short, medium, and long-term scalable plan to address health inequities, focusing on improving care delivery at the member, account, and provider level with new strategies/approaches

  • Representing the Care Pillar internally and externally to promote BCBSMA’s Health Equity program

  • Focus on achieving results in matrixed organizational structure by building collaborative relationships with peers and leadership

  • Coordinate Provider collaboration opportunities by developing plans to measure, address, and evaluate health inequities

  • Participate in ongoing testing, modification, and use of BCBSMA’s internal conceptual framework for organizing DEI efforts

  • Identify gaps and opportunities across the operational areas and identify solutions that advance BCBSMA’s care delivery and consumer experience

  • Lead program initiatives designed to enhance the quality and completeness of data on member race and ethnicity, as a basis for health equity measurement and accountability

  • Develop strong relationships across all levels of the organization as well as with external partners


  • Ability to direct, persuade, influence and lead to achieve desired results

  • Strategic, long-range planning skills and the ability to integrate strategy with short-term activity and translate into operational plans

  • Outstanding communication skills and demonstrated ability to develop and maintain effective working relationships at all levels of the organization and with key constituents

  • Ability to motivate, lead and manage cross functional teams, with track record of coaching high-performing teams

  • Experience in public speaking with excellent written, verbal, and presentation skills

  • Strong program management, analytical, planning, and goal-setting skills

  • Demonstrated experience presenting information to senior leadership, facilitating meetings involving senior leadership and meeting expectations for delivery and quality of work

  • Computer literate in common software applications

  • Must be flexible, creative, and able to work independently

  • Strong aptitude for effectively collaborating and influencing others at all organizational levels

  • Solid understanding of the health care industry, products, systems, and regulatory environment

  • Excellent leadership, communication, negotiation, conflict management and relationship building skills

  • Proven ability to network and collaborate across multiple teams to get results, a team player

  • Well-rounded skills that include strong health care knowledge, business acumen, strategic thinking, and tactical execution skills


  • BA/BS degree required

  • Post Graduate Degree highly desired

  • 6 – 8 years professional business experience required

  • Community and/or Health Equity experience a plus

Minimum Education Requirements:

High school degree or equivalent required

LocationBostonTime TypeFull time

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).

Blue Cross Blue Shield of Massachusetts, has a COVID-19 vaccination requirement for building entry. Your offer of employment is dependent upon either being fully vaccinated for COVID-19, or receiving an eworker exemption and/or accommodation based on a disability or sincerely held religious belief, practice, or observance by submitting a request to Human Resources.

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.