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Bain & Company Inc Senior Salesforce/CRM Solutions Architect in Boston, Massachusetts


We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.


You will work alongside a team of global solutions architects. A solutions architect ensures any new solution fits into the existing Enterprise Architecture framework, from a business, user and technical perspective. The solutions architect typically has a background in systems development, is a superior communicator and has inherent project and resource management skills.


The role is responsible for technical ownership of enterprise software products supporting business capabilities. The role provides technical guidance and support to members of both business and development teams on technology selection, vendor partnerships, product implementation, support and continual improvement. They partner with internal and external technical delivery teams during the product lifecycle and also prepare and maintain technology and architecture roadmaps. This. position is for a solutions architect to support the CRM (Customer relationship Management) business capability being implemented on the Salesforce platform.


  • Have deep knowledge of Salesforce CRM in all functional and technical areas. Will help implement the architecture framework, development and implementation guidelines for a Salesforce/CRM implementation in Bain & Company. Will work on the tasks in Customization and Configuration of the Dynamics CRM Application.

  • Will be responsible for analysis, development and maintenance of the Salesforce CRM platform. The ideal candidate will have knowledge of CRM entities, workflows, configuration (including UI / form development – web + unified client interface), security, reporting / dashboards, custom development (including Field Service + Unified Service Desk), web resources, data integrations, and CRM solution file management.

  • Will integrate external systems (Azure, O365, SharePoint, Exchange/Outlook, on-prem databases etc.) with Salesforce

  • Will configure and implement CRM functional and application modules, encompassing account, contact management and lead management.

  • Will identify, document, and communicate CRM configuration and development best practices to stakeholder teams. Will assist in training end users on CRM usability and customizations as well as performing performance analysis.

  • Will Build/Maintain MSCRM Integrations to Microsoft SharePoint, Microsoft Outlook and third-party applications using Scribe and CRM Webservices.


  • Bachelor’s degree in computer science, software engineering or related field of study. Advanced degree in software engineering or related field of study preferred.

  • Have a minimum of 5 years’ experience in a Salesforce technical architecture role

  • In-depth knowledge of Salesforce fundamental architecture, object model, data and security model, along with solid experience in Salesforce reporting and dashboards

  • Salesforce release management, source control, and continuous delivery configuration knowledge

  • End to end implementation experience with Sales Cloud and Salesforce platform

  • Hands-on experience with the Salesforce Lightning platform

  • A strong understanding of the sales CRM and technology landscape – best practices, implementation and integration; ability to leverage experience to deliver analytics and insights in support of growth

  • Experience building, implementing and/or supporting web-based applications using HTML, XML, CSS, C#, .NET, JavaScript or similar technologies

  • Experience working in an enterprise level Microsoft Active Directory/Windows server environment

  • Experience with MSSQL Server or similar relational database technology with focus on strong query and analytic skills using TSQL or similar language

  • Working experience with IaaS and PaaS cloud solutions in Azure or AWS

  • Experience with Elastic search or similar search platform

  • Strong analytical, research, problem solving and evaluative thinking skills.

  • Strong communication skills - including ability to listen to the needs of others and comprehend complex matters, articulate issues in a clear and concise manner, and present effectively in both oral and written presentations to all levels in the organization

  • Ability to think long term and big picture, and to connect tactical solutions to a long-term plan

  • Ability to bring together individuals with different perspectives and opinions, and drive toward a common goal.

  • Ability to address critical and high-profile problems quickly and effectively working across teams and with all levels of the organization.

  • Advanced Salesforce configuration skills, including custom objects, workflows, Flows, Process builder, and Lightning App Builder

  • High performance and standards as demonstrated by academic or previous job experience

Preferred Skills and Certifications

  • Salesforce Certified Technical Architect (CTA) certification

  • A Background in a professional services organization strongly preferred

  • Understanding of Advanced Analytics including visualization tools as PowerBI, Tableau

  • Understanding of Data Governance best practices

  • Exposure to machine learning and RPA

  • Experience or familiarity with implementing mobile solutions


Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 61 offices in 38 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% among other consulting firms. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.


External Job Title: Senior Salesforce/CRM Solutions Architect

ID: 2021-5129

Post: External Career Portal: 7/1/2021

External Company Name: Bain & Company Inc

External Company URL:

Street: 131 Dartmouth Street