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Fiserv Senior Technical Operations Analyst in Boston, Massachusetts

What does a great Senior Technical Operations Analyst do?

You will assume a key role in the day-to-day operations of the Technology Operation group within Card Services’ IT Operations. A hands-on candidate, you will be responsible for working with a team of associates and contractors, assigned projects, on-call escalations, service continuity and requests for immediate production or client assistance. In addition, you will work closely with product strategy, development, and the technology groups to develop processes and operating procedures: monitor and triage problems, support the technology roadmap and address technology debt.

This is a high-performance culture and you must demonstrate the ability to work efficiently and quickly in supporting critical systems.

In this role, you will:

  • Provide hands-on Java application support; responsible for providing production and technical support.

  • Provide 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls.

  • Oversee and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services and SLAs are met.

  • Perform configuration management, continuous integration (CI), static and dynamic code analysis, deployment and application monitoring.

  • Automate and evolve infrastructure, server, deployment strategies and testing to support and quick turnaround of deployments.

  • Maintain and/or create technical support documentation.

  • Maintain the certification, Disaster Recovery and Production Environment with regards to upkeep of application functionality.

  • Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback. When fallback occurs, perform post mortems to identify root cause (RCA).

  • Continuously improve our infrastructure to be easy to deploy, scalable, secure and fault-tolerant.

  • Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure. Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement.

  • Work with Change Management/ Release Managers on the evaluation of change events and in planning items for production deployment Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.

Basic qualifications for consideration:

  • High School diploma or equivalent required; Bachelor’s degree preferred.

  • 5 years of experience in application development and/or production support.

  • UNIX/Linux Java development support, shell scripting, and Oracle operations is required with experience troubleshooting production applications within lower and upper multi-tier environments.

  • Experience in Agile and DevOps environments and cultures.

  • Full life-cycle development experience in a technology driven environment, preferably in financial services and/or banking.

  • Experience in Cloud deployment architecture build, deployment, automation, networking, and security technologies in cloud (azure, AWS) and hybrid environments.

  • Experienced in supporting, design and delivery of enterprise-level Highly Available solutions in cloud & hybrid environments.

  • Experience in supporting, design, deployment of Kafka & Kafka applications.

  • Experience with technologies like Azure Vault, Azure Networking, Redis.

  • Experience with SQL/NOSQL Data stores.

  • Experience with IBM Safer Payments.

  • Ability to provide 24x7 support of production applications on a rotating basis.

Preferred qualifications for consideration:

  • Experience with Azure Event Hub.

  • Experienced in supporting Red hat Openshift deployments.

  • Experience with Terraform scripting.

Role may be performed remotely in the United States; not eligible in Colorado.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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