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Chewy Senior Technical Product Manager, Order Management in Boston, Massachusetts

Our Opportunity:

Chewy is looking for a Senior Technical Product Manager to join our Order Release and Customization team based in Boston, MA. The ideal candidate...

What You'll Do:

  • Own the objectives of business projects/initiatives, successfully manage tech implementation and improvements to meet business goals on time and within budget

  • Immensely independent in defining and managing roadmaps, prioritization and driving requirements, use cases, and acceptance criteria

  • You may be part of an individual project or a complex cross-functional project or may have to work with multiple teams to deliver projects/initiatives

  • You possess an excellent ability to liaison/work with external vendors/contractors

  • You have an excellent understanding of design approaches and relevant technologies utilized in your project/initiative

  • You have good networking abilities that allow you to connect with other tech teams or business teams and make sure the right teams are part of the project conversation

  • You have solid experience in detecting complex or risky designs and prevent risks associated with poor technology decisions

  • You possess excellent ability to see the big picture while exhibiting eye for detail and ability to deep dive to unearth unknowns

  • You spend time to understand the needs of engineering team (who build / maintain / enhance tech products)

  • You help business and technology engineering teams make right trade-off’s while keeping the core project objectives or business goals intact

  • You collaborate with software development managers to scope the effort, size the effort, set project priorities, define milestones of delivery and drive delivery

  • You work with business to define success metrics and acceptance criteria’s, bring clarity where needed and ensure alignment with project goals

  • To minimize risks to project delivery, you minimize disruptions, proactively mitigate risks and control project scope

  • You are responsible for stakeholder communication which could be project specific or period specific (weekly, monthly, quarterly etc.)

  • You exhibit clarity in communication, clearly communicating risks or blockers and the path to getting projects back on track where needed

  • You may be tasked with post go live support plans, run retrospectives and or hold postmortems

  • You support hiring and interviewing processes as well as mentor and support development of team members

What You'll Need:

  • 5+ years of Technical or Product experience

  • Technical savvy, including hands-on knowledge/skill of system integration, databases and business intelligence

  • Agile experience (Scrum Master, Product Owner)

  • Ability to perform business requirements analysis and design

  • Excellent communication and organization skills

  • Capability to identify and mitigate development and implementation risks

  • Bachelor's degree in Computer Science, Operations Management or Business Administration or equivalent experience

  • Position may require occasional travel


  • Experience with Order Management / Fulfillment Planning / Warehouse Management

  • Exceptional team player skills, follows up with business team members, IT team members, and takes initiative to anticipate and solve problems

  • Experience with CI/CD processes and releases management

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact

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