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Humana Senior Technology Implementation Professional in Boston, Massachusetts

Description

The Senior Technology Implementation Professional is responsible for delivering new technology solutions within our UM (utilization management) product to meet the business needs and align to Humana's enterprise objectives.

Responsibilities

The Senior Technology Implementation Professional will act as the liaison and manage projects between IT and the business to oversee the development of the UM (utilization management) platform. The Senior Technology Implementation Professional will work with the business to understand the business objectives and strategy and take that to IT to help deliver an aligned product. The Senior Technology Implementation Professional will partner with the business to ensure operational readiness plans, business workflows, and metrics are complete and ready with delivery of new or updated functionality.

  • Meet with business to understand strategy and vision: develop a clear understanding of the Business model/process and what solutions are needed

  • Work with business on understanding of business requirements

  • Participate in PI planning sessions

  • Follow up post release with operational leaders to determine any issues/barriers and adoption rate of new functionality

  • Partner with support teams if issues do occur to make sure they are tracked to resolution

Role Essentials

  • Bachelor's Degree or equivalent work experience

  • 5+ years or more of experience in technology implementations or product/project management

  • Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development

Methodologies

  • Experience in IT business analysis, including artifacts development

  • Experience problem solving and consultation within complex environments

  • Ability to facilitate cross-functional teams' efforts

  • Ability to work independently and efficiently to manage multiple completing projects and initiates

Role Desirables

  • Master's Degree of Business Administration, Computer Science or a related field

  • Health plan experience

  • Utilization management platform experience

Required Qualifications

  • Bachelor's Degree in Computer Science, Engineering or a related technical field

  • Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies

  • Experience in IT business analysis, including artifacts development

  • Experience problem solving and consultation within complex environments

  • Facilitating cross-functional teams' efforts

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Master's Degree of Business Administration, Computer Science or a related field

Additional Information

Scheduled Weekly Hours

40

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