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Lumen Senior User Experience Designer - Work From Home in Boston, Massachusetts

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen seeks a proactive Senior User Experience Designer who is creative and passionate about solving customer problems. As a member of the enterprise UX design and digital strategy team, you will build a deep understanding of our users' needs and then design compelling and intuitive experiences for our enterprise customer and employee-facing websites and mobile apps.

The Main Responsibilities

  • Create engaging UX designs for both desktop and mobile experiences from low-fidelity wireframes to interactive high-fidelity prototypes.

  • Participate in user research such as persona creation, journey mapping, use case scenario development, usability testing, and more.

  • Explore ideas through rigorous design iterations and implementation. Streamline complex technical content into elegant solutions.

  • Present new design concepts to stakeholders, explaining rationale for approach and working collaboratively toward a final approved direction.

  • Work with both the product and engineering teams through the development cycle to ensure that the finished product is simple to use and aesthetically pleasing.

  • Collaborate with other designers on the team and across the business to assure consistency across the Lumen ecosystem.

  • Stay current on emerging UX/UI trends; learn and apply learnings with the team.

What We Look For in a Candidate

  • Bachelor degree in design, human factors, or related field

  • 3+ years experience in UX design of web, mobile, and/or software applications

  • Understanding of design principles including and best practices for accessibility, mobile, and responsive design

  • Experience in design thinking methodology including conducting user research, ideating and conceptualizing

  • Strong skills in UX design wireframe & prototyping applications

  • Ability to communicate and present conceptual ideas, detailed design, and design rationale, both verbally and visually to influence stakeholders at all levels inside and outside the organization

  • Ability to demonstrate flexibility, dependability, and collaboration

  • Ability to work in a fast-paced environment from concept to deliverable on time

  • Knowledge of HTML/CSS and/or experience with complex user interfaces is a plus

*Application must include a portfolio of work*

What to Expect Next

Requisition #: 248072

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.