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Guidehouse ServiceNow Platform Test Engineer in Boston, Massachusetts

Job Family :

SAAS/PAAS/Cloud Consulting

Travel Required :

Up to 25%

Clearance Required :

Ability to Obtain Secret

What You Will Do :

This position will work with the ServiceNow Platform team, specializing in test support and primarily providing test support for a ServiceNow Enterprise environment. The ServiceNow Platform Test Engineer designs, develops, evaluates, plans and tests engineering specifications for software programs and applications. Performs basic troubleshooting for test support. Supports and collaborates between other internal and external organizations for test events. Identifies and implements process improvement enhancements. Supplements the Platform team during downtime between test events.

  • Participate in Agile software development initiatives (standup, planning, Increment planning) to support innovation and enhancement of applications through iteration/functionality testing

  • Participate and collaborate with team members to assess Story Point / complexity efforts (using best practices) to ensure proper testing and delivery of functionality per User Story Acceptance Criteria

  • Collaborate with team members (Scrum Master, Product Owner, Software Developers) to develop test approaches with emphasis on automation of recurring/regression test cases through selected toolsets, Develop and document end-to-end functionality test case narratives using task management system (Azure DevOps/JIRA)

  • Provide early exploratory testing during the development phase

  • Collaborate with internal and external organizations (upstream or downstream dependencies) during testing events

  • Take ownership and lead the team's test events, support test events for dependent applications.

  • Participate in daily status calls

  • Design, code and deploy automated test scripts.

  • Basic troubleshooting and escalation for failures within the test environment

  • Manage defects in ServiceNow and coordinate information with development teams; seeing the fix actions through to completion

  • Maintain test documentation, provide support to government test organization, conduct load and performance testing, evaluate test results, and provide feedback in a Continuous Integration Continuous Delivery (CI/CD) Pipeline.

  • Tests new products; develops systems to gather digital data during testing.

  • Studies the data gathered during testing and evaluates the validity of the results.

  • Identifies any problems with new products; makes adjustments or recommendations to resolve problems.

  • Continues testing and analysis until results are within product requirements and specifications.

  • Drafts detailed technical reports to present findings; based on findings, recommends modifications

  • needed to correct production problems.

  • Develops ongoing quality control testing procedures to be incorporated into the regular production process.

  • Performs other related duties as required.

What You Will Need :

  • 2+ years of ServiceNow Experience

  • ServiceNow certifications (CSA, CIS, CAD, or comparable)

  • Excellent verbal and written communication skills with the ability to discuss product flaws in a constructive and positive manner.

  • Excellent interpersonal skills.

  • Excellent organizational skills and attention to detail.

  • Strong analytical and problem-solving skills.

  • Bachelors Degree or equivalent experience.

What Would Be Nice To Have :

  • Experience in implementing and maintaining ServiceNow Automated Test Framework

  • Experience in implementing and maintaining Bravium Best Practice Engine.

The annual salary range for this position is $86,100.00-$172,300.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave and Adoption Assistance

  • 401(k) Retirement Plan

  • Basic Life & Supplemental Life

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Student Loan PayDown

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Emergency Back-Up Childcare Program

  • Mobility Stipend

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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