Elastic Services Partner Manager | APJ in Boston, Massachusetts
Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co .
The Services Partner Manager (SPM) on the Services team at Elastic is responsible for partner
oversight post sale, including partner success and execution. A key responsibility during the period of growth at Elastic is building out a portfolio of Services partners to deliver Elastic projects on our behalf in a co-delivery format.
The SPM is a close advisor to the Services Delivery Managers (SDM) in APJ and collaborates with the Partner Directors (PD) for each APJ sub-region.
Whilst the SPM works with, and supports most partner types including Refer, Resale and Services Provider partners as it pertains to Services Delivery, their key focus is on Services/Delivery partners and Resale partners. As such the SPM is responsible in helping to select partners with appropriate resources and skills sets and help onboard, train, enable and certify these partners so that they can successfully deliver client projects either on behalf of, or in conjunction with the Elastic Services Delivery team.
A successful candidate will have experience managing multiple stakeholders of varying levels, be highly organized, have a strong attention to detail and be a highly driven self-starter.
Acquire appropriate Services partners and build required capacity to deliver Elastic projects either in a full outsourced manner or in a co-delivery approach with the Elastic Services Delivery team.
Work collaboratively with the SDM and PD to successfully onboard partners. This includes giving partners access to all the tools and systems they need to be successful.
Educate Partners in Elastic implementation methodology and processes when engaging in Co-Delivery.
Oversee Training, Certification and on-going Education for Services partners.
Allocation and outsourcing of Projects to Services partners. This includes selecting the appropriate partner for the project and working with the partner closely to ensure project success.
Managing the requisition, contract (SOW) and purchase order process and handling partner invoices received on a monthly basis with Elastic Accounts Payable.
Providing project oversight, governance and best practice advice as required.
Develop, implement, and monitor Key Performance Indicators (KPIs) for each Services partner.
Advocate for the Partner’s needs internally; Managing any escalations and issues on projects being delivered by partners.
Support ticket escalation and management for Services Partner raised support issues.
Participate in Partner Quarterly Business Reviews with PDs as required.
Performing Partner Performance Reviews (Frequency determined by Partner tier)
Referral of project work to appropriate partners when customers request to contract directly with our Services partners.
Regular cadences with partner Practise Managers to ensure projects are being delivered on time, within scope and to a high standard of quality.
Processing and approvals of subcontracting partner consulting invoices.
The successful candidate will have a minimum of 5 years of either Partner Manager or Project Manager experience preferably in a software product and industry.
Good commercial knowledge and business acumen
Ability to identify and manage risk and issues
Ability to work independently and manage multiple task assignments
Strong oral and written communication skills, including presentation skills
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Degree in related field and/or equivalent experience and education.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Double your charitable giving - We match up to $1500 (or local currency equivalent)
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form (https://docs.google.com/forms/d/e/1FAIpQLSfiV7br5dGLslC__KPuDNBii1x6cQnlm59L8b4293O2eFxbMA/viewform) .