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Chewy Site Reliability Engineer in Boston, Massachusetts

Our Opportunity:

Chewy is looking to hire Site Reliability Engineers at our Boston, MA location. Site Reliability Engineers are a cross between system and software engineers who are responsible for all operational aspects of Chewy’s e-commerce platform. The team is responsible for designing, building, monitoring, and maintaining the infrastructure of our internet-facing and internal services. We\u0026#39;re looking for engineers who want to be a part of developing infrastructure software, maintaining it, and scaling Chewy’s technology stack. Come help us build a bigger and better Chewy as a Site Reliability Engineer. You will be part of a small family within Chewy that has a huge impact on our incredible growth. Ideal candidates will possess the ability to discuss complex technical concepts with a diverse audience across all areas of the organization. They will remain calm under pressure and always strive to add structure to high-pressure, fast paced tasks or projects.

What You’ll Do:

  • Focus on service stability and reliability by working with application owners to set SLOs, \u0026quot;Error Budget\u0026quot; and backup and DR strategies

  • Complete understanding of operational tools and concepts, such as alerting, monitoring, logging and health checks

  • Perform capacity planning and production readiness assessment

  • Embed with product teams during the design and requirements phase of new product development through to initial production launch

  • Identify requirements for other operational teams (release engineering, automation, etc.) during application development phase

  • Be a technology and DevOps evangelist for the rest of the company

  • Participate in on-call rotation for level 3 support escalations

What You’ll Need:

  • At least 5 years of experience working in an SRE role or similar

  • Hands on experience with orchestration and system configuration tools such as Ansible, Puppet, Chef, Terraform[preferred], etc.

  • Minimum 5+ years of experience in building and managing applications in public cloud platforms like AWS (preferred), GCP or Azure

  • Expert in building and maintaining highly available applications including redundancy, fail over, scalability, monitoring and performance

  • Highly skilled in identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues

  • Solid understanding/experience of web services, databases and relating infrastructure/architecture

  • Experience working with open source community (troubleshooting, patch submission, etc.)

  • Demonstrated 5+ years of Linux System Administration

  • Experience with CI tools such as Bamboo, Jenkins, CircleCI

  • Ability to organize, troubleshoot and continuously learn

  • Previous experience working within controls such as SOX, PCI, etc

  • Candidate must possess a Bachelor’s degree in Computer Science, or related field, or equivalent experience

  • Position may require travel

Bonus (if applicable):

  • AWS Certified Solutions Architect

  • Advanced Terraform knowledge and orchestration using Jenkins

  • Datadog Integration expertise for containers


If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact

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