Smartsheet Solution Implementation Manager in Boston, Massachusetts
Solution Implementation Manager
When was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact – fast? Smartsheet's purpose is to empower everyone to improve how they work.
Smartsheet is looking for a Solution Implementation Manager to promote quality, efficiency and customer satisfaction within our packaged service delivery organization, Solution Services. You will work closely with customers to deliver exceptional time-to-value via our Services Catalog packaged offerings. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet.
This important role is part of the Professional Services team, with growth and mobility throughout.
This full-time position reports to a regional Manager of Solution Services.
Implement packaged solutions from the Services Catalog in an accelerated time to value manner
Advise and prescribe best practices for solution implementation within the context of the package
Recommend tangential solutions and scalability to propel the customer along the Customer Journey map, leveraging all Professional Services offerings
Expand upon best practice package designs and help evolve the Catalog offerings
Navigate customer conversations, trial new techniques to enhance your soft skills and engagement leadership capabilities, to become a trusted partner and advisor to your customers business problems
Accomplish other tasks as assigned
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises
Desire to work in a collaborative environment to promote and improve team performance
Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet’s benefits, use cases, and business and technical elements
Hands-on working experience in the configuration, customization, and implementation of SaaS applications
Motivated, excellent at follow-up, and a team-player who can produce within defined timelines
Experience driving projects from concept through completion
Lean or Six Sigma certification desirable
Bachelor’s degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education
Authorization to work in the U.S. for any employer on an ongoing basis
Perks & Benefits:
100% employer-paid medical, dental, and vision coverage for full-time employees
Equity - Restricted Stock Units (RSUs) Equity with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future
Monthly stipend to support your work and productivity
15 days PTO to start, plus Flexible Sick Leave
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Audible for Business and LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, it can set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
- Smartsheet Jobs